Customer Experience Campaign Manager

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

Position Overview

We are looking for a Customer Experience Campaign Manager to design and execute cross-functional initiatives that span customer segments categories and channels. This is a hands-on role that brings together internal resources (e.g. platform features recommendation modules in-app placements) and external channels (e.g. advertising social media) to create seamless experiences that resonate with users.

Working closely with internal and external stakeholders including marketing product and data teams you will drive the entire campaign lifecycle from planning setup and execution through to continuous improvement with a strong focus on designing end-to-end user journeys that deliver real value.

Key Responsibilities

• Design and implement campaigns based on user segments and category priorities

• Utilize platform features (e.g. banners recommendations) to enhance on-platform experiences

• Collaborate with external channels (e.g. digital ads social media) for integrated communication flows

• Build and operate communication scenarios using internal admin systems and third-party tools (e.g. AIRES AIQUA )

• Work cross-functionally with internal teams (product BI UX marketing media) for project execution

• Monitor KPIs through dashboards and reporting tools and implement improvements based on data analysis

Required Qualifications

• Professional experience in customer experience product marketing or related fields

• Practical experience designing and operating campaigns using behavioral or customer data

• Ability to manage and execute projects using internal admin systems and third-party tools

• Cross-functional collaboration skills across departments

• English proficiency sufficient for daily work (reading documents participating in meetings communicating via chat or email)

Preferred Qualifications

• Experience with marketing automation or CRM tools (e.g. Braze Salesforce)

• Experience managing digital advertising campaigns (e.g. SNS paid ads)

• Working knowledge of BI tools or SQL or the ability to direct analysis

• Experience designing integrated campaigns across internal and external channels

• Background in UX research retention marketing or digital product industries

What Youll Gain

• Hands-on experience designing campaigns that connect platform features with external channels

• Autonomy to drive initiatives from planning to execution and continuous improvement

• Cross-functional collaboration across product UX data and marketing teams

• A core role in shaping user journeys that deliver meaningful experiences
  

ポジション概要

プラットフォーム全体の顧客体験を向上させるためセグメントカテゴリチャネルを横断してキャンペーンの設計と運用をリードする実行型のポジションです社内機能バナーレコメンドなどと外部チャネル広告SNSなどを統合しユーザーにとって価値のある一連の体験を構築します

マーケティングプロダクトデータなど社内外のステークホルダーと連携しながら企画ー構築ー配信ー改善までのサイクルを一貫して推進しユーザーにとって本質的な価値を生むエンドツーエンドの体験設計に重点を置いたポジションです

主な業務内容

• ユーザーセグメントやカテゴリに応じたキャンペーンの設計実行

• プラットフォーム内機能レコメンドバナー等を活用した体験設計

• 広告やSNSなどの外部チャネルとの連携による統合施策の実施

• 社内の管理ツールや3rdパーティーアプリケーションを用いた配信設計運用

• テックマーケ営業など複数部門と連携したプロジェクト推進

• ダッシュボードやレポートツールによるKPIモニタリングと改善施策の立案実行

応募要件必須

• 顧客体験プロダクトマーケティング関連領域での実務経験

• 行動データ顧客データを活用したキャンペーン設計運用の経験

• 社内管理システムや外部ツールを活用したプロジェクト推進運用のスキル

• 部門横断での協業経験プロジェクトマネジメントスキル

• 業務上必要な英語力システム理解会議参加やチャット等

歓迎要件

• MACRMツール例BrazeSalesforceなどの使用経験

• SNS広告ディスプレイ広告リスティング等の運用経験

• BIツールやSQLの利用経験または分析ディレクションスキル

• 社内外チャネルを統合したキャンペーン設計経験

• UXリサーチやリテンションマーケティングの実務経験

• ECアプリデジタルプロダクト業界での業務経験

このポジションで得られること

• 社内外のチャネルを連携させた統合型キャンペーン設計運用の実践経験

• 企画から改善までを一貫して推進する裁量ある業務機会

• 複数チームとのクロスファンクショナルなコラボレーション経験

• ユーザー体験の中核を担い行動変容を生み出す達成感

Please see the Talent Privacy Noticefor information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities.

The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site you agree to our use of cookies. Visit our Privacy Center for more information.