Customer Service Lead

Leominster, MA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Do you love helping people as much as you love animals
Are you energized by leading others building strong teams and creating an exceptional client experience

Leominster Animal Hospital is seeking a Customer Service Representative (CSR) Supervisor to guide and support our front desk team. As the leader of our client service group you will set the tone for compassionate high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors.

What Were Looking For:

A natural leader who can motivate mentor and support a team of CSRs.
Someone who genuinely enjoys working with people and leading by example in providing exceptional client care.
A strong communicator who is patient empathetic positive and solutions-focused.
A team player who thrives in a fast-paced environment and can balance client service with team management.
Previous experience in customer service and supervisory or leadership roles (veterinary/medical experience is a plus).

Key Responsibilities:

Oversee coach and support the CSR team to ensure excellent client service and teamwork.
Train new CSRs and provide ongoing mentorship and feedback to foster growth and development.
Manage scheduling workflow and responsibilities for the front desk team.
Greet clients and patients with warmth and professionalismin person by phone and via email.
Support client communication with the medical team appointment scheduling and billing accuracy.
Assist in handling escalated client concerns with empathy and professionalism.
Help maintain a positive collaborative and solutions-oriented culture.

Why Youll Love It Here:

At Leominster Animal Hospital we believe excellent care starts at the front deskand that starts with a strong leader. Youll join a close-knit team that values humor hard work and heart. Were proud of the way we support one another and were excited to welcome a supervisor who will help our client service team shine.

This is a full-time position with competitive pay benefits and opportunities for growth.

If youre a people-person with leadership skills who wants to make a difference in a pets life every single daythis is the role for you.
Apply today and become part of the Leominster Animal Hospital family!

Current hours of operation: Monday Tuesday Thursday 86pm Wednesdays 8-7pmFridays 85pm. We are also planning to open Saturday hours (81pm) and extend some weekday hours (until 7pm) in the future.

At AmeriVet were committed to your growth development well-being and success. We empower team members with the resources support and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Heres what you can expect when you join our team:

Tailored development programs mentorship and career pathing to help you achieve your unique goals.
Competitive pay performance bonuses 401(k) matching and student loan assistance to foster your financial well-being.
Health dental vision life insurance and mental health resources to support your overall well-being.
Generous paid time off and holidays because your personal time matters.
A supportive collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet your unique skills and passion are celebrated and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

Do you love helping people as much as you love animalsAre you energized by leading others building strong teams and creating an exceptional client experienceLeominster Animal Hospital is seeking a Customer Service Representative (CSR) Supervisor to guide and support our front desk team. As the leade...