Beautician Bastiens Therapist level 1

POSITION SUMMARY

Position: Bastiens Therapist level 1

Reports to: Bastiens Studio Supervisor

Duration of employment:12to 24 Months

JOB SUMMARY: The Bastiens Therapist level 1(BT1) is able to provide perfectly all treatments EXCLUDING THE BASTIENS PEDICURE and has a good retail power BT1 is fully responsible for his treatment and all tasks that he is been given All the standard corresponding must be know and followed perfectly. BT1 can have a part of responsibility in the training of BTE for the basic standards and will be regularly asked to help BTE in improving. BT1 has an important role interacting with his/her guest recommending treatments booking realizing treatments and recommending products. BT1 needs to be independent with the guest journey and able to handle a guest from A to Z.

MAIN DUTIES AND RESPONSABILITIES: Treatments services retail 1. Execute and explain perfectly all treatments 2. Recommend all products to the guests 3. Make sure about the quality and the procedure of the services provided in the studio 4. Make sure of the information given in the studio by his/her direct team members or by the other departments team members 5. Make sure that the products are well presented explained and sold 6. Check on the display of the products(pro & tidiness validity date) Team Standards connection between departments 7. BT1 is aware of his rota and is present accordingly on time and ready. 8. BT1 knows and checks all standards from the treatment bed set-up to the pantry display. 9. Present a perfect grooming in front of the guest (referring the standard) and ensure the team does too. 10. Keep a great attitude with guest and colleague. 11. Represent with perfection the Pedi:Mani:Cure Studio within the resort making sure all staffs are well aware of what is the concept the treatments the products. Develop the link between the Studio and the other departments (ease the bookings the promotion) Financial stock guest Data Base 12. Is aware on a daily basis of the financial results by checking on the revenues variance with the previous year and the targets. Important to understand the MTD and YTD notion. 13. Check on a daily basis the part of the stock of professional and retail products that he used and inform the BSS. 14. Update the guest data base. Organization Communication Reporting Implication 15. On a communication point of view BSAM needs to contribute in making the hotel and the staff has the right perception of the Studio what is done. 16. Present at the daily meeting with the team. 17. Keep all information confidential.

COMPETENCY REQUIREMENTS: Personal Skills 1. Sincere Shows integrity in all his/her dealings with others Is self-confident and true to oneself Is open to constructive criticism and comfortable to admit mistakes Carries sincerity in his/her tone of voice/ behavior Carries out actions that are consistent with his/her beliefs Values honesty and integrity and is sincere truthful and ethical in all dealings Values openness and trust 2. Dependability Stands by his/her commitments and follows through Can be relied upon to complete tasks given Will alert subordinates peers and managers if he/she is unable to honor commitment Is loyal in his/her behavior Delivers consistent work 3. Self Development Has strong desire to continuously learn and develop self Proactively seeks out to improve and add new skills 4. Manage Stress Closely manages and monitors defensive behavior Is optimistic; takes the attitude that most problems can be solved Is capable and remains calm under pressure.

Interpersonal Skills 5. Team Player Adapts well in a team environment finds his/her role in a team Shares ideas for improvement for the overall good of the team Is open to other peoples ideas and suggestions i.e. is adaptable Is an active participant in the team does not sit back 6. Customer Focused Understands that different types of customers: internal customers superiors peers subordinates and external customers and each plays an important role Anticipates the needs and expectations of all user groups and exceeds whenever possible: under-promises and over-delivers Treats customers with respect (internal and external) Builds rapport credibility and trust with customers Strives to add value to product offerings and service: delivers the unexpected Feels a sense of obligation to others to deliver on the promise and performs well Responds to customers requests promptly and manages their expectations Searches for feedback from customers and follows-up Is honest and open to his/her customers and acts in their best interest when you cant deliver what you promised say so; when you feel your product offering is not what they ultimately need say so: honesty pays off. The same applies to your internal customers in particular to your subordinates: always be honest and manage their expectations 7. Self Aware Listens with an open mind Seeks feedback and encourages constructive criticism and does not act defensive 8. Build Relationships Builds good relationships with managers peers subordinates and customers Is a team player and cooperative Encourages collaboration Asks others for feedback on own style 9. Facilitation Listens actively and openly 10. Foster Communication Communicates openly and frequently Avoids secrecy 11. Cross-cultural Sensitivity Is sensitive to differences between cultures When working with people from other cultures works hard to understand their perspectives and their backgrounds: develops cultural knowledge Respects and adapts to the experience of different cultures Is quick to change his/her behavior to fit with a new environment Is able and open to change communication style to better work with people from other cultures Enjoys the challenge of working in countries other than his/her own.

Key Success Factors: Strong knowledge of BGA Strong interpersonal skillscommunication Ability to have a strong customer focus Potential Career Path: To be trained in all aspects of Bastiens Therapist level 2 and subsequently to progress toward Bastiens Therapist level 2 if the appropriate skills competencies and attitudes are displayed and acquired.

Core Values: Beauty Accomplishment Service Team Implication Excellency No ego

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.