BDC Representative

BDC Representative
Location: Bob Allen Ford Overland Park KS

About Bob Allen Ford

Bob Allen Ford has been a trusted name in the Overland Park community for years delivering top-tier customer service and a commitment to quality automotive care. As a proud member of the Ford family we offer a supportive team environment where employees can grow and build long-term careers.

Job Type & Schedule

• Job Type: Full-time

• Schedule: Monday to Friday with occasional Saturdays

Work Requirements:

• Ability to commute: Overland Park KS (Required)

• Work Location: In person

Job Description

Bob Allen Ford is looking for a motivated and detail-oriented BDC Representative to join our dealership this role youll be the first point of contact for many of our customers handling incoming calls setting appointments and assisting with online inquiries. The right candidate will have excellent communication skills a professional attitude and the ability to multitask in a fast-paced environment.

Responsibilities

• Handle inbound calls internet leads and follow-up communications with professionalism

• Schedule service and sales appointments and update the CRM system accurately

• Respond promptly to customer inquiries via phone email and text

• Maintain detailed records of all customer interactions

• Work closely with the sales and service departments to ensure smooth customer experiences

• Provide outstanding customer service that reflects the values of Bob Allen Ford

Qualifications

• Previous customer service call center or dealership BDC experience preferred

• Excellent phone and written communication skills

• Strong organizational skills with attention to detail

• Ability to handle multiple tasks and stay efficient under pressure

• Comfortable using computers and CRM software

• Professional friendly and team-oriented attitude

• Valid drivers license preferred

Why Join Bob Allen Ford

• Be part of a well-established respected dealership in the Overland Park community

• Supportive team-focused environment

• Opportunities for career growth and advancement

Benefits

• Competitive pay

• Health dental and vision insurance

• 401(k) plan

• Paid time off and vacation

• Employee vehicle purchase discounts

• Paid training and development opportunities

Equal Opportunity Employer Statement

Bob Allen Ford is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race color religion sex national origin age disability veteran status marital status sexual orientation gender identity or any other protected characteristic as defined by federal state or local law. We believe in fostering a diverse and inclusive workplace where all employees feel respected and valued.