Associate Director, Field Medical CRM Optimization

Titusville, FL - USA

Monthly Salary: $ 120000 - 207000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

Job Function:

Sales Enablement

Job Sub Function:

Sales Effectiveness

Job Category:

People Leader

All Job Posting Locations:

Titusville New Jersey United States of America

Job Description:

Johnson & Johnson Innovative Medicine is recruiting for an Associate Director Field Medical CRM Optimization in Titusville NJ.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments finding cures and pioneering the path from lab to life while championing patients every step of the way.

Learn more at Associate Director Field Medical CRM Optimization reporting to the Director CRM and OmniChannel Optimization is responsible for delivering CRM Reporting & Analytics Veeva Link and Omnichannel capabilities for the US field-based medical teams. This position will partner with various functions including Field Medical leadership Operations AI Platforms and IT to prioritize design and implement solutions. The ability to independently manage multiple deliverables and shifting priorities with strong skills in project management collaboration and communication across multiple functions will be key factors for success.

Key Responsibilities:

Develop and execute roadmaps for the advancement of CRM Veeva Link/HCP Universe MSL OnDemand and other related capabilities.
Core participant in Omnichannel Program to gather requirements recommend leveraging of existing solutions and determine best course for development of new solutions including next-gen CRM projects.
Clearly articulate and shape business processes and requirements working with JJT and business partners to implement. Identify and oversee the resolution of any potential issues impacting systems or business functions.
Manage partnerships with IT counterparts to ensure timely delivery of system changes with high attention to quality and user experience. Perform and oversee testing to ensure successful launch of capabilities. Manage and execute administrative changes to systems such as product catalog changes topics key messages profiling surveys etc.
Leverage and integrate external data and advanced analytics to facilitate Account Planning Capacity Planning and Segmentation activities. Serve as lead on Account Management and Profiling projects.
Lead ongoing support and training programs for Field Medical tools including ongoing and new hire training. Oversee issue escalation and ensure adequate support processes are in place to minimize disruption and drive adoption.
Partner with and JJT teams to shape and deliver field alignment changes including expansions and standing up new divisions.
Develop and execute innovative approaches using new or existing processes and solutions. Works with business owners to present new ideas to drive business efficiency and effectiveness.

Required Skills & Experience:

A minimum of a Bachelors degree is required
A minimum of 7 years of work experience with a minimum of 5 years of pharmaceutical industry experience required
Ability to prioritize and lead multiple projects is required.
Pharmaceutical / healthcare experience is preferred
Experience with Medical Science Liaisons or Commercial Operations functions is preferred.
Experience with Veeva or other CRM technology is preferred
People management experience is preferred.
Data analysis and report development (ex. Tableau PowerBI) experience is preferred.
Ability to build strong partnerships with all levels across the organization as well as to interact effectively with senior management is preferred
Ability to think strategically about the intersection of technology and business processes and determine new solutions is preferred.
Excellent oral written and presentation skills with ability to write communications for a variety of audiences is preferred.
Understanding of regulatory and health care compliance guidelines with regards to processes and systems is preferred.

Other:

This position is in Titusville NJ and follows a hybrid schedule of three days in the office and two days remotely per week. Remote work arrangement is possible for this position.
The position will require minimal domestic travel on an ad hoc basis

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please email the Employee Health Support Center () or contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is :

$120000-$207000

Additional Description for Pay Transparency:

Subject to the terms of their respective plans employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical dental vision life insurance short- and long-term disability business accident insurance and group legal insurance. Subject to the terms of their respective plans employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire Employees are eligible for the following time off benefits: Vacation 120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year Holiday pay including Floating Holidays 13 days per calendar year Work Personal and Family Time - up to 40 hours per calendar year Parental Leave 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave 10 days Volunteer Leave 4 days Military Spouse Time-Off 80 hours Additional information can be found through the link below. Experience:

Director