Support Desk Technician

Mō mātou About us

Our people love working here because we are an enthusiastic team with a diverse range of skills and experience who are all rowing in the same direction. We are all passionate about making a positive difference for our community both now and for our future generations. What drives us is making Taranaki the best place in Aotearoa New Zealand to live play and do business!

Our main office is based right in the centre of the region right under our maunga (mountain) in Stratford. Living and working here means you have all the big city benefits along with a rural lifestyle and quick access to the sea and breathtaking country.

Whakatakanga & Whanonga pono Mission & Values

Our mission is to work for a thriving Taranaki by promoting the sustainable use development and protection of our natural and physical resources and advocating for the regions best interests.

We are committed to providing a service first approach to the public and regional community and in doing so aim to continue to better the quality of our performance while working safely sustaining effective communication and teamwork having the initiative and right to make mistakes holding accountability for improvement being results-driven and holding high job satisfaction.

Watch the video to find out more about Taranaki Regional Councils kaupapa culture and the impact of our mahi.

The Digital Technology team provide business support and exceptional customer service to users across the entire organisation all aligned to our Digital Strategy and Roadmap.

Reporting to the Digital Operations Lead you will be responsible for providing outstanding customer service and IT support on all systems and applications to users within TRC working alongside other members of the Support Desk team.

This position is permanent full-time working 80 hours per fortnight.

Further details on the role can be found below on the Position Description link or for any other questions please contact our People and Wellness team on .

Job Description - Support Desk Technician

Mōu About you

We like to set people up for success so youll be a leading applicant if you:

Have a passion for technology and delivering outstanding customer focused support
Are a team player and openly share information ideas and knowledge
Communicate well in person digitally and over the phone
Have formal certifications (Microsoft CompTIA ITIL etc.)
Have experience managing and resolving incidents using ITIL-aligned processes
Enjoy a fast-paced varied workplace
Have good attention to detail
Want to learn more and have a determination to succeed

Whats on offer

Taranaki Regional Council is a fantastic place to work! We have a great culture.

Five weeks one day annual leave entitlement
Active social club
Flexible working options
Induction programmes for every new employee
Free car parking
Onsite gym
Training opportunities within each role

However the best part is working alongside fantastic people who are truly dedicated to the Taranaki region.

The starting remuneration range for this role is $59773 - $75000 per annum (including KiwiSaver).

Interested Heres How to Apply

Click on the apply button fill out your application form and add your CV and cover letter.

Dont meet every single requirement Taranaki Regional Council is dedicated to building a diverse inclusive and authentic workplace based on different experiences world views and a desire to learn. So if youre excited about this role but dont meet the criteria perfectly we encourage you to reach out anyway. You might be just who were looking for.

Applications close 03 October 2025 however we reserve the right to close this vacancy when we have received sufficient suitable applications. Please submit your application as soon as possible to avoid disappointment.