Virtual Medical Receptionist

Cebu City - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Virtual Medical Receptionist

Position Summary
The Virtual Medical Receptionist serves as the first point of contact for patients managing a high volume of inbound calls and appointment requests in a professional and efficient manner. This role is crucial to ensuring smooth clinic operations and delivering excellent patient service in a virtual environment.

Key Responsibilities

Appointment Scheduling & Coordination
- Answer and manage a high volume of inbound calls using the Weave softphone system
- Schedule reschedule and cancel patient appointments in the EMR system (Athena)
- Fill cancelled slots promptly and manage waiting lists
- Send appointment confirmations and reminders via phone text or email
Patient Communication & Support
- Provide friendly accurate information to patients regarding services policies and appointment logistics
- Gather and verify patient demographics and insurance information
- Support pre-authorization processes as needed
- Document patient interactions accurately in the EMR
Collaboration & Admin Support
- Coordinate with onsite/admin staff for any tasks requiring physical presence
- Relay messages to the appropriate staff members promptly
- Maintain confidentiality and comply with HIPAA guidelines

Qualifications

At least 3 years of experience in customer service preferably in a medical /healthcare setting.
Experience in dermatology or specialty practices is a plus.
Hands-on experience with EMR systems (Athena experience is a plus).
Familiarity with phone systems/softphones (Weave experience is a plus).
Strong organizational skills and ability to manage multiple tasks simultaneously.
Excellent verbal and written communication skills.
Knowledge of insurance verification and pre-authorization processes.

Schedule: Night Shift

Setup: Remote / WFH

Why Join STAFFVIRTUAL

Competitive compensation and benefits package
- HMO Day 1 FREE dependent coverage
- De minimis and allowances
- Attendance bonus
- Paid time offs
Company-provided work setup (laptop monitor accessories)
Training career growth and global exposure
A collaborative and supportive team culture

If youre a motivated client-focused professional whos ready to grow with a company that values people and performance wed love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!

Virtual Medical Receptionist Position Summary The Virtual Medical Receptionist serves as the first point of contact for patients managing a high volume of inbound calls and appointment requests in a professional and efficient manner. This role is crucial to ensuring smooth clinic operations and deli...

Virtual Medical Receptionist

Key Responsibilities

Appointment Scheduling & Coordination
- Answer and manage a high volume of inbound calls using the Weave softphone system
- Schedule reschedule and cancel patient appointments in the EMR system (Athena)
- Fill cancelled slots promptly and manage waiting lists
- Send appointment confirmations and reminders via phone text or email
Patient Communication & Support
- Provide friendly accurate information to patients regarding services policies and appointment logistics
- Gather and verify patient demographics and insurance information
- Support pre-authorization processes as needed
- Document patient interactions accurately in the EMR
Collaboration & Admin Support
- Coordinate with onsite/admin staff for any tasks requiring physical presence
- Relay messages to the appropriate staff members promptly
- Maintain confidentiality and comply with HIPAA guidelines

Qualifications

At least 3 years of experience in customer service preferably in a medical /healthcare setting.
Experience in dermatology or specialty practices is a plus.
Hands-on experience with EMR systems (Athena experience is a plus).
Familiarity with phone systems/softphones (Weave experience is a plus).
Strong organizational skills and ability to manage multiple tasks simultaneously.
Excellent verbal and written communication skills.
Knowledge of insurance verification and pre-authorization processes.

Schedule: Night Shift

Setup: Remote / WFH

Why Join STAFFVIRTUAL

Competitive compensation and benefits package
- HMO Day 1 FREE dependent coverage
- De minimis and allowances
- Attendance bonus
- Paid time offs
Company-provided work setup (laptop monitor accessories)
Training career growth and global exposure
A collaborative and supportive team culture

If youre a motivated client-focused professional whos ready to grow with a company that values people and performance wed love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!