Customer Support Specialist Sofia

Hamburg - Germany

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Location: Sofia Bulgaria (On-site; hybrid option after 6 months)
Schedule: MonFri 09:0021:00 (8-hour shifts)
Start Date: 13 October 2025

About the Role:
Join our B2C team as a Customer Support Specialist! Support German- and English-speaking customers via phone and email providing accurate empathetic and professional assistance. The role begins on-site with the possibility of hybrid work after 6 months based on performance.

Requirements:

German C1 (fluent) & English B1/B2
Customer service/B2C experience a plus
Strong communication & problem-solving skills
Flexibility to work shifts on-site in Sofia

Compensation & Benefits:

Competitive salary 50 BGN net transport/internet allowance
Night shift pay (if applicable)
Life event bonus: 500 BGN
Health & dental plan life insurance
Multisport Card (co-financed) & discounts

Relocation Support:

Travel reimbursement & advance salary option
Hotel accommodation on arrival
Guidance for settling in Sofia

Competitive salary 50 BGN net transport/internet allowance
Night shift pay (if applicable)
Life event bonus: 500 BGN
Health & dental plan life insurance
Multisport Card (co-financed) & discounts

Location: Sofia Bulgaria (On-site; hybrid option after 6 months) Schedule: MonFri 09:0021:00 (8-hour shifts) Start Date: 13 October 2025 About the Role: Join our B2C team as a Customer Support Specialist! Support German- and English-speaking customers via phone and email providing accurate empatheti...