Customer Service Rep, CSR
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Job Location:
Lombard, IL - USA
Hourly Salary:
$ 18 - 24
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Throughout the past 30 years plus MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:
- Medical dental and vision coverage
- Life and disability insurance
- Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being both on and off the job!
MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Job Title: Temporary Customer Service Representative
Location: Lombard IL
Pay Range:$18 - $24 per hour
Duration: Approximately 2-3 months
Position Overview
We are seeking a Temporary Customer Service Representative to provide prompt professional support to customers. This role serves as the first point of contact for clients assisting with inquiries scheduling repairs and handling key administrative functions. The ideal candidate will have excellent communication and problem-solving skills with the ability to manage a high volume of customer interactions in a fast-paced environment.
Key Responsibilities
Customer Interaction
- Greet customers and serve as the initial point of contact.
- Manage incoming calls and emails providing timely and accurate information on repair processes insurance procedures and safety.
Scheduling
- Schedule appointments for customer vehicle repairs ensuring accuracy and efficiency.
Administrative Support
- Assist with administrative functions such as receivables payables and balancing month-end statements.
Problem Resolution
- Address customer concerns with professionalism and empathy escalating complex issues to the appropriate department as needed.
Process Education
- Educate customers on repair techniques insurance procedures and their rights as customers to ensure transparency and confidence in the process.
Required Qualifications
- Strong interpersonal and communication skills both written and verbal.
- Proven ability to provide patient professional assistance to customers.
- Excellent problem-solving and multitasking abilities.
- Experience in a high-volume customer service environment preferred.
- Basic administrative and organizational skills.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
MMC provides professional services and workforce management services and solutions (both technical and non-technical) to public and private companies in addition to governmental organizations (Federal, State and Local) in the United States. Our Partners include major systems integrato ... View more
