Jewelry Operations Associate King of Prussia

King of Prussia, PA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Inclusive Benefits

We offer an inclusive and comprehensive range of benefits to our valued associates including:
Medical Dental Vision Benefits
Disability Benefits
Paid Parental Leave Paid Family Leave and Adoption Support
Paid Time Off
Retirement Savings Plan (401K) and Life Insurance
Financial Solutions
NMG Associates Core Discount of 30%
Personal and Professional Development Opportunities

For more information please click Our Benefits section on our career site or reference the link here: Neiman Marcus Group

Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded female-majority organization that outpaces the U.S. population in racial and ethnic diversity our people are at the heart of our progress and we take great care to protect and empower them.

We are committed to equal employment opportunity regardless of race color religion sex pregnancy sexual orientation gender identity and/or expression marital status age national origin disability genetic information veteran status or any other status protected by federal state or local law.

We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation please email us at

#LI-Onsite

Neiman Marcus Group is a relationship business that leads with love in everything we dofor our customers associates brand partners and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.

Your Role

As the Jewelry Operations Associate you are responsible for the daily compliance operational and administrative tasks in Jewelry including case management receiving transfers customer orders and related Jewelry Management System (JMS) activities. You support operations excellence store sales and an elevated store environment with the goal of improving the associate and client experience. You will report to the Jewelry Manager and work within a Neiman Marcus store location.

What Youll Do

Demonstrate merchandise and brand knowledge and provide exceptional customer service
Complete case management tasks including daily case counts monthly audits and reconciliation activities.
Receive validation and reticketing of incoming receipts
Process and handle of transfers and customer orders
Help with special events and truck shows; process and reconcile necessary invoices and client orders.
Process track and follow up on special orders and repair requests; communicate status to client advisors.
Demonstrate customer-centric mentality
Perform operational and administrative tasks related to JMS and Jewelry Protection Standards
Maintain dedicated jewelry technology and hardware (scanners printers etc.)
Manage supply ordering for jewelry in partnership with RPSO team
Responsible for organization of drawers and safes in partnership with client advisors
Communicate operational and procedural concerns to Sales Manager for resolution

What You Bring

1 year luxury retail fashion experience
Excellent customer service skills
Demonstrate flexibility with competing tasks
Follow specific instructions/processes to maintain merchandise protection standards
Basic knowledge with MS Word Excel and PowerPoint
Certain roles may require standing bending climbing stairs and lifting and carrying up to 10 pounds
Associates must work a flexible schedule based on business need which will include evenings weekends and holidays

Required Experience:

Inclusive BenefitsWe offer an inclusive and comprehensive range of benefits to our valued associates including: Medical Dental Vision Benefits Disability Benefits Paid Parental Leave Paid Family Leave and Adoption Support Paid Time Off Retirement Savings Plan (401K) and Life Insurance Financia...