Systems & Support Engineer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
Customer Technical Service
Serve as the first point of contact for customer inquiries and technical issues.
Provide timely and effective troubleshooting support escalating as needed.
Document track and resolve customer cases ensuring clear communication and a positive customer experience.
Collaborate with cross-functional teams (Engineering Sales Product) to resolve issues and improve customer outcomes.
Contribute to the creation of support resources (FAQs knowledge base articles process guides).
Internal Systems & Process Improvement
Support the team in optimizing internal workflows tools and knowledge-sharing systems.
Identify bottlenecks and propose process improvements to enhance efficiency.
Assist in testing and deploying new internal tools software or automation solutions.
Partner with colleagues to document best practices and maintain process guidelines.
KPI/Dashboard & Portfolio Data Management
Assist in the collection organization and maintenance of performance data across the customer portfolio.
Update dashboards and reporting tools used to track KPIs.
Provide insights and reporting support for management reviews and decision-making.
At Nextracker we are leading in the energy transition providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology data monitoring and analysis services.
For us at Nextracker sustainability is not just a word. Its a core part of our business values and our operations. Our sustainability efforts are based on five cornerstones: People Community Environment Innovation and Integrity. We are creative collaborative and passionate problem-solvers from diverse backgrounds driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations.
Nextracker is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Culture is our Passion
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
Nextracker provides intelligent solar tracker solutions for utility-scale and distributed generation projects to transform PV plant performance. Call now.
