Test-Imp Executive Director

Alpharetta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview

Director Information Technology

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the worlds most iconic brands. We design operationalize and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first working together to make others successful and establishing a rich and empowered work culture we create opportunities for our people and the businesses we serve to be successful.

Summary

The Director of Information Technology will oversee the IT team and own all infrastructure and applications within MarketSources ecosystem. The leader in this role is responsible for delivering innovative technology solutions for a data-driven organization that relies heavily on technology to drive client results. The Director of IT will drive IT initiatives and create repeatable scalable and sustainable solutions ensuring they meet Allegis and agreed upon customer Information Security and Data Privacy standards. The leader will be responsible for MarketSources technology governance coordinating with and adhering to all Allegis Groups policies and procedures. The Director of Information Technology is responsible for reporting on the implementation projects and progress of technological plans to MarketSource leadership.

Responsibilities

Essential Job Functions

Lead and coach team of IT professionals providing opportunities for personal and professional growth

Drives the planning developing and implementing the IT budget and working with Procurement to obtain competitive pricing for new systems from suppliers to ensure cost effectiveness

Owns relationship with Allegis IS department building strong partnerships and fostering an Enterprise first mentality

Works with Allegis IS department to ensure upgrades system patches and backups of hardware and software systems are maintained

Works with Allegis IS department to ensure all Tier I MarketSource infrastructure and applications are monitored and proper alerting occurs

Works closely with BISO and Information Security Office to ensure MarketSource is following all Allegis and MarketSource defined policies and initiatives

Ensures proper testing procedures are in place and followed to ensure a near-zero defect rate

Defines and owns technology governance process ensuring environment remains secure and helps to reduce duplicative technology spend

Owns relationship with MarketSources technology vendors understanding contractually what has been agreed to and ensuring SLAs are in place monitored and tracked

Responsible for managing the Allegis Third Party Risk Management process within all MarketSource

Ensure near 100% up-time for all MarketSource applications and infrastructure

Works closely with MarketSources Business Solution Architect (BSA) and the OpCo Enablement team to ensure MarketSource initiatives are conveyed and prioritized within AG IS Enterprise Roadmaps

Works closely with both MarketSource and Allegis Risk and Compliance groups to ensure Disaster Recovery and Business Continuity Plans are completed for all regions and testing is conducted on defined schedules

Responsible for RFI/RFP responses relating to MarketSource infrastructure and applications and coordination with Allegis IS to get related enterprise responses

Stay abreast of advances in technology

Evaluate the organizations technology use and needs and recommend improvements

Work cross-functionally to identify and implement a continuous improvement methodology and processes

Continually measure platform performance against expected outcomes and leverage continuous improvement to enhance performance ensuring ROI for MarketSources technology investments.

Oversee administration of workforce management route optimization field survey call center administration and other operations and support business systems and infrastructure for programs

Qualifications

Required Knowledge Skills and Abilities

Ability to direct multiple projects simultaneously

Must have the ability to proofread and edit content

Must be flexible and deadline-driven

Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus

Strong methodology for developing predictive models and supporting business campaigns based on analytical insights

Strong situational analysis and decision-making abilities

Must have good written listening and verbal communication skills and be able to communicate with all levels of the organization

Highly motivated collaborative and innovative

Ability to operate successfully in cross-functional team

Strong written/verbal Communication to SMEs and Stakeholders

A broad enterprise-wide view of the business and varying degrees of appreciation for strategy processes and capabilities enabling technologies and governance preferred

Job Requirements

Bachelors degree in Computer Science Business Management Information Systems or related major or equivalent business experience. Masters degree preferred

15 years of experience in IS spanning multiple areas/disciplines

10 years of experience serving in a senior IS leadership and/or customer-facing capacity providing technical thought leadership and influence to support business strategy

Extensive experience with executing strategic plans and technology roadmaps

Proven leadership experience with implementing large-scale organizational change

In office workdays are in Alpharetta GA; there will be day(s) designated for working remotely based on schedule assigned

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race sex age color religion national origin veteran status disability sexual orientation gender identity genetic information or any characteristic protected by law. If you would like to request reasonable accommodation such as the modification or adjustment of the job application process or interviewing process due to a disability please call or email .

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections plan or program terms. This role may be eligible for the following:

Medical dental & vision
401(k)/Roth
Insurance (Basic/Supplemental Life & AD&D)
Short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Unincorporated Los Angeles County Candidates Only:Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable in accordance with the Los Angeles County Fair Chance Ordinance for Employers Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position as outlined above may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.

Required Experience:

Director

OverviewDirector Information TechnologyMarketSource is a sales acceleration company focused on delivering better outcomes for many of the worlds most iconic brands. We design operationalize and execute managed sales and customer experience solutions for companies in B2B and B2C environments.Our solu...