Field Technician

Sylva, NC - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

401(k)
Company car
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
Vision insurance

FIELD TECHNICIAN I

Industry: TelecommunicationsFull-Time Position
Location: Western North Carolina FootprintEducation: HS or Equivalent
Home Base Office: Franklin NCReports To: Field Operations Manager
Job Level: Entry Level or Experienced
Posting Date: 9/17/2025

Duties & Responsibilities:
Responsible for assisting with the installation maintenance and support of fiber installations.
You will assist with monitoring and maintaining the customer network and all fiber-related equipment including radios switches and routers.
Review trouble reports for hardware software equipment and service concerns with members of the BalsamWest team.
Assist with the setup and testing of new trial equipment technologies and programs. Specializing in various fiber CPE technologies.
Participate in on-call rotation which requires evening and weekend commitments.
Present a professional and respectful appearance and attitude when working with customers and fellow teammates.
Maintain a good working relationship with the Customer Service team and our after-hours answering service One Path.
Display an open mind to learning and growing within the BalsamWest teams.
Participate in required training such as CPNI Red Flag rooftop and RF awareness ladder safety and all other training available.
You must keep a clean driving record and a clean and maintained company vehicle. Impairing your driving record is likely to cause a loss of employment. Company equipment and tools must be kept safe and in good working order.
Your job duties and responsibilities as described may not be a comprehensive list. Additional tasks may be assigned. The scope of the job posting and job description may change as necessitated by business demands or the employees growing knowledge may require additional tasks and responsibilities.

Skill Requirements:
Proficient with Windows and browser software.
Willingness to learn about PON fiber networks and other FTTH equipment PRTG and other monitoring software.
You must want to learn about terminating cables for computer and electrical components.
Candidate should be comfortable climbing on ladders under buildings and into small spaces.
You may need to lift and carry items up to 60 pounds.
Willingness to learn about Cat 5e Cat 6 and APC and UPC fiber connections. Effective at troubleshooting and problem-solving.
Willingness to learn about IP Ethernet and Fiber networks. Some knowledge of electrical wiring is a plus.
Communications with customers teammates and vendors must always be professional.

Required Experience:

Benefits:401(k)Company carDental insuranceHealth insuranceOpportunity for advancementPaid time offParental leaveTraining & developmentVision insuranceFIELD TECHNICIAN I Industry: TelecommunicationsFull-Time PositionLocation: Western North Carolina FootprintEducation: HS or EquivalentHome Base Office...

Benefits: