Facility & Guest Services Coordinator The Valera NEST (USU)

ABOUT THE UNIVERSITY STUDENT UNION

The University Student Union as the heart of campus uplifts and empowers students to achieve educational personal and professional goals by providing leadership development meaningful employment and innovative programs services and facilities. We promote equity inclusion and well-being while encouraging social justice advocacy to help Matadors feel heard respected and connected to CSUN. Our facilities include a University Student Union and a 138000 square foot Student Recreation Center (SRC).The SRC is a facility for exercise and leisure activity that promotes lifelong health and wellness.

ABOUT THE UNIVERSITY

One of the largest universities in the country California State University Northridge (CSUN) is an urban comprehensive university that delivers award-winning undergraduate and graduate programs to nearly 40000 students annually and counts more than 330000 alumni who elevate Southern California and beyond. Since its founding in 1958 CSUN has made a significant and long-term economic impact on California generating nearly $1.9 billion in economic impact and more than 11700 jobs each year. The LAEDC recognized CSUN as its 2015 Eddy Award winner for its positive economic impact. Serving more students on Pell Grants than any other institution in California CSUN is also a social elevator and one of the most diverse universities in the country. CSUN ranks 13th in awarding bachelors degrees to underrepresented minority students and seventh in bachelors degrees to Latino students serves the 13th largest Jewish student population and enrolls the largest number of students who are Deaf and hard-of-hearing of any U.S. state university. The journal Nature recently named CSUN a Rising Star for scientific research and the NSF ranks CSUN in the top five nationally among similar institutions for graduates who go on to earn doctorates in the sciences. CSUN is where individuals rise. And through them so does Greater Los Angeles and beyond.

POSITION SUMMARY:

Under the guidance of the Operations Manager the Facility & Guest Services Coordinator The Valera NEST is responsible for overseeing the daily operations of The Valera NEST which includes managing facility operations coordinating logistics upholding customer service and facility standards and supervising University Student Union (USU) information desks operations and staffing. The coordinator works with on-campus entities to provide resources in a manner that destigmatizes the challenges students face and that assist in fostering student success contributing to student development inclusive practices and service excellence.

ESSENTIAL DUTIES:

• Oversee the day-to-day facility operations at The Valera NEST including ensuring a clean functional and welcoming environment for students staff and visitors;
• Conduct regular facility inspections and coordinate with maintenance custodial and IT teams to resolve issues and support preventative maintenance;
• Serve as primary contact for The Valera NEST building logistics including reservations security concerns and emergency protocols;
• Interpret and train staff on the delivery and communication of facility-use related policies and procedures; Assist in ensuring compliance with University Student Union and University policies and procedures;
• Serve as a liaison to building tenants;
• Coordinate logistics for activities events and rentals occurring in The Valera NEST;
• Manage the inventory control and maintenance procedures for equipment and supplies;
• Oversee software related to equipment in The Valera NEST (refrigerated lockers people sensors etc.) including troubleshooting and vendor coordination;
• Track facility usage and desk activity metrics; compile reports to assess efficiency resource utilization and student impact.
• Train and supervise the work of approximately twenty (20) part-time student assistant employees including monitoring performance; generating performance evaluations; and administering disciplinary action as needed;
• Develop and implement trainings focused on customer service basic needs support and operational procedures;
• Oversee USU and The Valera NEST front desk operations including staffing ensuring consistent coverage quality service delivery and accurate information dissemination;
• Perform various administrative assignments including but not limited to scheduling student assistant employees and monitoring reviewing and approving time cards;
• Review and provide appropriate follow-up information contained in daily shift reports;
• Conduct and lead regular daily weekly and monthly meetings with student assistant employees;
• Collaborate on the development and assessment of student employee learning outcomes; oversee the development implementation and monitoring of activities ensuring the same;
• Develop and update front desk manuals shift checklists and scheduling protocols;
• Develop implement and monitor The Valera NEST department annual operating budget including monthly reconciliations and generating financial reports;
• Perform a variety of project-related tasks in support of the Operations & Services area and USU facility as assigned;
• Assist the Operations Manager in conducting comprehensive on-site safety inspections to ensure that all facilities and programs are conducted in accordance with approved policies & procedures;
• Assist the Operations Manager in coordinating staff safety training activities and ensures that staff meets minimum qualifications certification and standards required by individual job assignments;
• Perform other related duties as assigned.

QUALIFICATIONS:

Education:
Equivalent to graduation from a four-year college or university preferably with a major in human services sociology political science business higher education administration or a related field.

Experience
Equivalent to a minimum of two years of professional-level experience in a job-related field preferably in facility operations student union and/or student activities with an emphasis in basic needs initiatives or student support.

Special Requirements:
Not applicable.

Preferred Qualifications:
-Masters degree.

-Experience supervising student employees.

Knowledge Abilities and/or Skills:

• Knowledge of facility and event management
• Knowledge of budget development financial management and fiscal responsibility
• Principles of effective supervision particularly as it relates to the training and development of college-age students
• Strong knowledge of equity inclusion and trauma-informed care in student services
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
• Knowledge of best practices in basic needs programming (e.g. food insecurity housing instability emergency aid)
• Working knowledge of basic student needs and resources
• Knowledge of safety rules and regulations relative to the management of a facility
• Knowledge of computer hardware/software operation
• Interpret apply and comply with University and USU rules regulations and policy and procedures
• Establish management goals facilitate change and implement innovative programs and services
• Compile prepare write and review reports as well as comprehend analyze and provide appropriate solutions to problems and recommend courses of action
• Coordinate the timely completion of multiple tasks
• Generate and follow verbal and written instructions
• Provide exceptional customer service
• Work independently and as a member of a team
• Communicate effectively both verbally and in writing
• Establish and maintain cooperative working relationships with others
• Work varying hours including early morning late evenings and/or weekends
• Adapt to changes in the work environment

WORKING CONDITIONS:

Work is typically performed in both a temperature-controlled office environment and an outdoor environment occasionally in extreme weather conditions. Depending on the time of year average temperatures may range from 50 degrees in winter to over 100 degrees in summer. Position requires the ability to work under pressure and adhere to tight deadlines.

SUPERVISION EXERCISED:

This position supervises the Student Guest Services Assistants.

PAY BENEFITS AND WORK SCHEDULE:

This position is employed through University Student Union (USU). The USU offers an excellent benefits package including Medical Dental & Vision insurance Life Insurance Vacation Sick Leave 14 paid Holidays company sponsored retirement program and more.

The anticipated hiring range will be as follows and is dependent on experience and qualifications:

Hourly: $29.32 - $31.25

Bi-Weekly: $22346.00 - $2500.00

Annually: $60996.00 - $65000.00

The salary range of the position is as follows:
Hourly: Minimum: $29.32 Maximum: $41.70

Bi-Weekly: Minimum: $2346.00 Maximum: $3336.00

Annually: Minimum: $60996 Maximum: $86736

APPLICATION PERIOD

Applications received through October 1 2025 will be considered in the initial review. Review of applications will begin after this date and continue until the position is filled.

In order to be considered in the initial review applications must be submitted prior to the date listed above. Application submissions received after the initial review date will be reviewed at the discretion of the USU.

HOW TO APPLY

Candidates should apply by completing the on-line application. To submit an application and for more detailed information on the application and hiring process please visit this link: CHECK

A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the status of candidates who apply for the position.