Help Desk Specialist II

Washington - USA

Yearly Salary: USD 50000 - 67000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

***NOW HIRING***
Help Desk Specialist II (HDS II)
Washington DC

Salary: $50000 to $67000

Paid Holidays sick leave and vacation

Benefits Offered: Medical Dental Vision Life STD LTD & 401k plans

Employment Status: Full-Time

GENERAL SUMMARY

POSITION SUMMARY: The HDS II provides technical expert advice guidance and assistance to the OBO Chief Facilities Branch Chief and Facilities Branch Space Management/IWMS team on matters to support the Facilities Help Desk in monitoring and responding to the Facilities mailbox e-mails and monitoring the Facilities requests over the phone.

Education & Experience

High School Diploma
3 years experience in Customer Service and Facilities Administration.

BASIC SKILLS/REQUIREMENTS:

Excellent attention to detail.
Ability to multi-task and respond in quick time frames.
Ability to work both independently and as part of a team.
Strong organizational skills.
Ability to work in a fast-paced deadline driven environment self-motivated able to work well individually and perform as a team player.
Maintain professional internal and external relationships that meet SEC core values.
Proactively establish and maintain effective working team relationships.
Demonstrate ability to interact and cooperate with all employees.
Adheres to all SEC policies procedures and business ethics codes and ensures that they are communicated and implemented within the team.
Proficient in Microsoft Office software - Word Excel Power Point & Outlook.
Ability to read and understand construction documents and blueprints.

Duties include

Provides assistance to the Facilities and Space management teams to ensure the successful completion of SEC/facility site(s) needs.
Responds to SEC inquires and concerns and ensures timely and quality service. Maintains the standard of a maximum response time of 15 minutes to any SEC email or request.
Creates uniform work orders and distributes/disseminates work orders to facility and space teams subcontractors and vendors and follows up with requestors to ensure customer satisfaction.
Communicates work orders to appropriate staff and assists management in resolving problems.
Provides reports on open and closed work orders and checks status with the appropriate teams/individuals assigned tasks.
Maintains files on work orders proposals and department files. Communicates to vendors on necessary internal procedures and assists with facility/space inspections on site(s) as required.
Inputs paper inventory into established database for SEC Headquarters implementing a system that allows for proper count and to maintain adequate levels of paper supply. Provides paper delivery report to Facilities staff.
Handles and disseminates to appropriate team members all incoming email and phone requests from Headquarters and from regional offices and ensures they are properly executed.
Acts as liaison with the SEC transportation contract/vendor.
Supports the SMRC in the evaluation of all incoming Help Desk and management requests gathered in face-to-face meetings that involve moves ergonomic evaluations and equipment and furniture. Also works with the SMRC and with the Help Desk Specialist I (HDS I) with requests and coordination of services such as material handling laborers additional material handling laborers trucks and drivers furniture installers or other help desk personnel.
Assists SMRC in working with Divisions administrative officers or operations managers independently for smaller projects and in conjunction with the furniture lead in the Facilities Branch for larger projects.
Develops and implements move coordination schedules strategies and special requirements for relocation projects.
Walks the site in coordination with HDS I to identify furniture requirements before a move.
Works with SMRC HDS I and other SEC contractors and staff to obtain plans required to communicate office layouts to material handling laborers (movers) and installers.
Provides support as required for the following: Facilities Help Desk / Move Management/ Ergonomic Programs/ Transportation Services.
Does not take any actions that could commit Government funds.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ADC Management Services Inc. is an Equal Opportunity Employer

Required Experience:

Manager

***NOW HIRING***Help Desk Specialist II (HDS II) Washington DCSalary: $50000 to $67000Paid Holidays sick leave and vacationBenefits Offered: Medical Dental Vision Life STD LTD & 401k plansEmployment Status: Full-TimeGENERAL SUMMARYPOSITION SUMMARY: The HDS II provides technical expert advice guidanc...

High School Diploma
3 years experience in Customer Service and Facilities Administration.

BASIC SKILLS/REQUIREMENTS:

Excellent attention to detail.
Ability to multi-task and respond in quick time frames.
Ability to work both independently and as part of a team.
Strong organizational skills.
Ability to work in a fast-paced deadline driven environment self-motivated able to work well individually and perform as a team player.
Maintain professional internal and external relationships that meet SEC core values.
Proactively establish and maintain effective working team relationships.
Demonstrate ability to interact and cooperate with all employees.
Adheres to all SEC policies procedures and business ethics codes and ensures that they are communicated and implemented within the team.
Proficient in Microsoft Office software - Word Excel Power Point & Outlook.
Ability to read and understand construction documents and blueprints.

Duties include

Provides assistance to the Facilities and Space management teams to ensure the successful completion of SEC/facility site(s) needs.
Responds to SEC inquires and concerns and ensures timely and quality service. Maintains the standard of a maximum response time of 15 minutes to any SEC email or request.
Creates uniform work orders and distributes/disseminates work orders to facility and space teams subcontractors and vendors and follows up with requestors to ensure customer satisfaction.
Communicates work orders to appropriate staff and assists management in resolving problems.
Provides reports on open and closed work orders and checks status with the appropriate teams/individuals assigned tasks.
Maintains files on work orders proposals and department files. Communicates to vendors on necessary internal procedures and assists with facility/space inspections on site(s) as required.
Inputs paper inventory into established database for SEC Headquarters implementing a system that allows for proper count and to maintain adequate levels of paper supply. Provides paper delivery report to Facilities staff.
Handles and disseminates to appropriate team members all incoming email and phone requests from Headquarters and from regional offices and ensures they are properly executed.
Acts as liaison with the SEC transportation contract/vendor.
Supports the SMRC in the evaluation of all incoming Help Desk and management requests gathered in face-to-face meetings that involve moves ergonomic evaluations and equipment and furniture. Also works with the SMRC and with the Help Desk Specialist I (HDS I) with requests and coordination of services such as material handling laborers additional material handling laborers trucks and drivers furniture installers or other help desk personnel.
Assists SMRC in working with Divisions administrative officers or operations managers independently for smaller projects and in conjunction with the furniture lead in the Facilities Branch for larger projects.
Develops and implements move coordination schedules strategies and special requirements for relocation projects.
Walks the site in coordination with HDS I to identify furniture requirements before a move.
Works with SMRC HDS I and other SEC contractors and staff to obtain plans required to communicate office layouts to material handling laborers (movers) and installers.
Provides support as required for the following: Facilities Help Desk / Move Management/ Ergonomic Programs/ Transportation Services.
Does not take any actions that could commit Government funds.