Senior Technology Consultant XM Discover
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Job Location:
Reston, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires close-knit high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing
Technology Consultant - CX - XM Discover
Why We Have This Role
XM Discover provides a deep understanding of customers and employees by evaluating the actual words they use. The industrys leading AI-powered speech and text analytics engine analyzes all feedback and conversations at scale to reveal topics perception of effort emotion empathy sentiment reasons for actions intent and more. Insights from XM Discover are used to build a more holistic experience management (XM) strategy and stronger relationships with employees and customers as a result. Part of this team works in voice-to-text (automated transcription) integrations which require a special level of attention.
How Youll Find Success
- Successfully implement projects focused on voice-to-text technology driving them from inception to production go-live
- Deliver solutions of value to our customers ultimately resulting in high renewal and expansion rates
- Build strong lasting relationships with clients and are a creative and analytical problem-solver
- Exhibit the ability to effectively juggle multiple priorities
- Demonstrate outstanding interpersonal collaboration and communication skills
- Most importantly you care deeply about our clients and providing them with a world-class experience
How Youll Grow:
You will be joining a fast-growing highly-motivated team with a targeted area of focus (voice-to-text solutions) but one that has a considerable impact on the business and many opportunities to evolve such as the following:
- Hands-on experience with emerging technologies including Automated Speech Recognition (ASR) and a spectrum of Cloud-based solutions
- Exposure to the latest thought leadership in the XM industry
- Opportunities to own and drive initiatives and strategic projects such as the adoption of new product features
- Opportunities to demonstrate leadership mentoring and knowledge sharing across the organization
- Avenues to pursue continuous learning and acquisition of new skills in technology management and personal growth
Things Youll Do
- Rapidly become an expert on the Qualtrics Experience Management (XM) Platform and the Qualtrics voice-to-text solution.
- Take ownership of and oversee a portfolio of accounts.
- Lead implementation projects to completion including management of client relationships schedules risks issues and resources.
- Coordinate and collaborate with the Engagement Manager and other members of the internal account team.
- Understand the clients key use cases and determine how they influence the technical requirements.
- Design the technical solution based around delivery of audio files from the contact center processing them through the transcription engine refining the metadata and transcript output and loading the data into the Qualtrics XM Platform for analysis.
- Collaborate with engineering teams to build test and deploy the solution into production.
- Contribute to the teams body of knowledge including lessons learned best practices and guidance materials.
- Collaborate with Product Management Engineering Services and Operations teams to address implementation issues and resolve problems.
- Continuously adapt and deepen your product knowledge while staying updated on emerging technologies.
What Were Looking For On Your Resume
- 5 years of experience at a SaaS/Technology Company/ Contact Center
- Bachelors degree or greater
- Experience with project management and delivery of technical solutions that drive business value
- Experience in a customer-facing consultative role
- Fluency in the language of technology though coding engineering or voice-to-text experience isnotrequired
- Excellence in written and verbal communication problem-solving and working in a rapidly changing environment
- Want to work at a fast-growing tech company
- Excellent business writing skills
What You Should Know About This Team
- We are part of one of the most dynamic growth areas in the company.
- Strong project management and organizational skills are truly essential for success.
- While experience with voice-to-text technology is not a prerequisite it is a fascinating technology and a maturing part of the AI revolution.
- We are a fun team trivia masters gardeners artists world travelers brewers readers pet owners mushroom farmers kayakers pizza makers painters golfers LEGO creators woodworking enthusiasts campers car enthusiasts and much more!
Our Teams Favorite Perks and Benefits
- Work life integration is deeply important to us - we have frequent office events team outings and happy hours
- Qualtrics Experience Program - $1800 for an experience of your choosing (eligible after a year)
- 30 paid days off - 15 PTO 5 Personal Days 10 Holiday Closures (additional after a year)
- On top of standard benefits package (medical employees and their families dental vision life insurance etc) we provide snacks drinks and free lunches in our offices
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.
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Required Experience:
Senior IC
Key Skills
- Internship
- Account Management
- End User Support
- Information Technology Sales
- Building Electrician
About Company
The Qualtrics Platform and our specialized AI uncovers insights, prioritizes actions, and empowers everyone to improve customer & employee experiences.
