Customer Service Coordinator
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Job Location:
Hemel Hempstead - UK
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
For us tech has never been about just hardware or software. Its about people. Its our meaningful relationships deep expertise and practical know-how in technology that drive what we do. We put our customers our partners and the environment at the heart of everything we do and our people are the difference that make the difference.
At boxxe we understand we collaborate we simplify we care and we deliver; together we are making tech human.
Your Mission
As part of our customer service team; youll support our customers by phone and email answering questions with clarity and care. Youll log interactions escalate complex issues and work with suppliers couriers and colleagues to resolve problems. Youll follow up to ensure everything is sorted. You enjoy a fast-paced environment love solving challenges and take pride in delivering top-tier service. As a boxxe ambassador youll live our values collaborate across teams and find ways to improve processes and delight customers.
What youll be doing
- Manage returns credit requests delivery issues and warranty queries in line with SLAs
- Liaise with suppliers customers and boxxe team members on order and delivery enquiries ensuring satisfaction and consistently exceeding SLAs
- Answer and coordinate overflow calls into boxxe providing prompt accurate support
- Communicate with suppliers and couriers to initiate investigations replacements or returns of faulty incorrect or unrequired goods
- Maintain high standards of customer communication and professionalism upholding company service standards
- Assist with team tasks during busy periods and staff absence
- Identify recurring issues and escalate for process improvement
What experience we think youll need
- Proven track record proactively building and developing customer relationships internally and externally
- Articulate communicator with strong phone and written skills and high attention to detail
- Systematic structured approach to work with the ability to plan and manage your own time effectively
- Sound commercial judgement making rational decisions based on available information
- Youll be a team player with the passion to push themselves and their team to succeed
- Genuine passion for boxxes mission and values demonstrating clear alignment with our purpose
At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact encouraging inclusive working environments and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles minimising travel by using virtual technology and adopting sustainable embraces diversity. As an equal opportunity employer we are committed to building a team that represents a variety of backgrounds perspectives and skills. boxxe does not discriminate based on race religion colour national origin sexual orientation gender identity age marital status veteran status or disability status. All our employment is based on qualification excellence and business need.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Leading provider of hardware, software and managed IT services. We implement flexible tech solutions to accelerate growth, increase productivity and reduce downtime.
