AI Developer User Assistance Platform

Sofia - Bulgaria

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

The development center of SAP in Bulgaria plays a key role in the defining and developing of the SAP Business Technology Platform. With its more than 2000 professionals SAP Labs Bulgaria also has strong contributions toward life-cycle management user interface & user experience across the broader portfolio of SAP products and business applications. Most recently SAP Labs Bulgaria expanded in the topics of artificial intelligence and cybersecurity. For its 25-year history the company has established itself as a preferred employer in the IT sector in Bulgaria

What youll do:

As an AI Developer in the UA CSI User Assistance Content Services and Infrastructure organization you will help accelerate our AI transformation by building intelligent agents to transform how our 1200 global User Assistance (UA) community works. Your mission is to enhance efficiency and streamline the entire User Assistance lifecyclefrom authoring to delivery.

You will design develop and operate stateful agentic AI services that empower our UA community freeing them to focus on innovation and deliver the best help experience for SAP customers

Key Responsibilities:

Design & Build: Develop advanced AI agents using agentic frameworks like LangGraph on a modern cloud-native stack (GCP Kubernetes).
Integrate & Automate: Create robust tools for agents enabling them to connect with REST APIs GCP services and internal SAP systems.
Deploy & Scale: Own the full dev-to-ops lifecycle deploying and scaling production-grade microservices in Kubernetes.
Innovate & Pioneer: Research and apply novel AI techniques (e.g. advanced RAG agentic planning) to solve unique business challenges and shape our technical roadmap.

If youre passionate about building the future of AI-driven work and making a global impact apply now

What you bring:

Education: A Bachelors or Masters in Computer Science Engineering or a related field.
AI Agent Experience: Youve built and deployed LLM-powered agents applying concepts like RAG ReAct and agentic frameworks (e.g. LangGraph) for complex tool use.
LLM & Python Skills: Advanced Python and hands-on skill in prompt engineering and integrating with LLM APIs (e.g. OpenAI Gemini).
Cloud & API Engineering: Hands-on experience in building tools that connect to REST APIs (OpenAPI).
DevOps Proficiency: Hands-on experience with Docker and deploying/debugging applications in Kubernetes.
Collaboration: Fluency in English and excellent communication skills for working effectively across a distributed international tea

Meet the team:

We are a hands-on international engineering team. We operate in a fast-paced agile environment shipping code that directly empowers thousands of colleagues and improves the help experience for millions of SAP customers worldwide.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 435016 Work Area: Software-Design and Development Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid

We help the world run betterAt SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a pla...