Manager IT Vendor Financial & Service Delivery Excellence

Presbyterian Healthcare is hiring a Manager - IT Vendor Financial & Service Delivery Excellence! We are seeking an experienced IT leader to manage relationships with strategic infrastructure vendors and ensure seamless delivery of IT services.

The Manager will serve as the liaison with key IT service providers (Service Desk Infrastructure Desktop Support Print Services). Oversee vendor performance service levels and financial management. Drive outcomes across a multi-sourced hybrid IT ecosystem. Partner with IT Governance Contract Management and Service Integration teams to improve end-to-end service delivery

• Full Time - Exempt: Yes
• Job is based at Rev Hugh Cooper Admin Center
• Work hours: Days

Ideal candidate:

Were seeking a leader with proven experience in vendor and contract management budgeting and IT service delivery. Ideal candidates will bring:

• Strong vendor relationship management and negotiation skills

• Expertise in contract financial and project management

• Excellent communication problem-solving and analytical skills

• Ability to thrive in a fast-paced dynamic environment

• Knowledge of IT services technology ITSM/ITIL and ServiceNow

• Detail-oriented adaptable and committed to continuous learning

Join a workplace where compassion meets purpose. Apply today!

• Bachelor s degree in related technical/business area plus 4 years of IT or business experience. 6 years of additional experience can be substituted in lieu of degree.
• Other Minimum Experience:
  Strong organizational skills with the ability to analyze processes identify contributors work across organizational boundaries and prioritize actions
• Ability to develop strong knowledge of the technology or service delivered by the vendor its market strategic plans and innovations competitors challenges and market trends

• Strategy & Governance: Leads development and presentation of IT and operational solutions; manages communications and vendor processes aligned with enterprise governance.

• Operations: Oversees vendor performance and contracts; collaborates with service owners to meet business goals and evaluate service agreements.

• Workforce & Service Excellence: Supports staffing and skill development; mentors teams; ensures strategic vendors have resources for project success; tracks and reports service metrics.

• Industry & Compliance: Builds expertise in IT service delivery and pricing models; ensures compliance with regulatory and security standards using best-practice frameworks.

About Presbyterian Healthcare Services

Presbyterian offers a comprehensive benefits package to eligible employees including medical dental vision disability coverage life insurance and optional voluntary benefits.

The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activitieslike challenges webinars and screeningswith opportunities to earn gift cards and other incentives.

As a mission-driven organization Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers markets and local partnerships.

Founded in 1908 Presbyterian is a locally owned not-for-profit healthcare system with nine hospitals a statewide health plan and a growing multi-specialty medical group. With nearly 14000 employees it is the largest private employer in the state serving over 580000 health plan members through Medicare Advantage Medicaid and Commercial plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.