Oracle Commerce Cloud Functional Specialist

Harrisburg, PA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description Oracle Commerce Cloud (OCC) Functional Specialist

Location: United States (EST or CST time zones) Harrisburg (PA) preferable

Position: 1

Engagement Details

Contract Duration: 1 year will extend for 2 5 years based on extension

Work Hours: EST or CST business hours with flexibility for critical issues

Travel: Minimal occasional workshops or governance meetings

Role Overview :

The Oracle Commerce Cloud Functional Specialist will provide production support and expertise in Oracle Commerce Cloud (OCC) including catalog management pricing promotions and user experience. This is a functional role requiring strong knowledge of e commerce processes customer journeys and best practices for online retail. The specialist will work with business and IT stakeholders to investigate and resolve issues configure Oracle Retail Order Management (OROMS) and Oracle Retail Order Broker (OROB) and implement functional enhancements to improve platform performance and customer experience.

Experience / Skills Required :

Experience in Oracle Commerce Cloud (OCC) functionality including catalog management pricing promotions and user experience

Experience with incident management processes (tracking escalation communication)

Experience with Oracle Retail Order Management (OROMS) and Oracle Retail Order Broker (OROB)

Experience configuring and maintaining order management and broker systems (business rules workflows and order processing configurations)

Experience managing the end-to-end order processing lifecycle (order creation validation fulfillment and tracking)

Experience providing functional support to users (addressing inquiries clarifying platform features resolving issues)

Tasks To Be Performed / Skillsets Required:

Understand overall architecture and provide consulting support

Assist users and stakeholders in understanding platform features processes configurations and provide guidance on navigation and best practices

Collaborate with business and IT teams to investigate and resolve issues including pricing discrepancies product catalog inaccuracies and checkout process problems

Proactively identify areas for process improvement and enhanced user experience

Collaborate with business and IT teams to implement functional enhancements and updates

Configure and maintain OROMS and OROB systems defining rules workflows and processing configurations

Manage end-to-end order lifecycle to ensure accuracy and timely execution

Document incidents resolutions and workarounds; contribute to knowledge base to empower users

Resolve order-related issues and escalations promptly

Years Experience Desired :

Overall 12 Years of IT experience

3 years with Oracle Commerce Cloud applications

5 years with non-Cloud Oracle applications

Certification Preferred:

Oracle Commerce Cloud certification

Job Description Oracle Commerce Cloud (OCC) Functional Specialist Location: United States (EST or CST time zones) Harrisburg (PA) preferable Position: 1 Engagement Details Contract Duration: 1 year will extend for 2 5 years based on extension Work Hours: EST or CST business ...