Technical Relationship Manager
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Job Location:
Midrand - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Are you a seasoned service delivery expert with a passion for building strong client relationships in complex IT and telecoms environments
A leading technology company is looking for a highly skilled Technical Relationship Manager to join their team. This senior-level role is ideal for someone who thrives in high-pressure customer-facing environments and has a solid track record in managing high-value complex client accounts.
Key Responsibilities:
- Act as the single point of contact for all service-related matters for key enterprise clients
- Lead monthly and quarterly service reviews billing discussions and strategic account health checks
- Drive customer satisfaction through proactive service management and rapid resolution of escalations
- Ensure adherence to contractual SLAs and KPIs including proactive CSIP and root cause analysis reporting
- Identify and mitigate revenue leakage while supporting upsell and cross-sell opportunities
- Collaborate with internal technical and delivery teams to ensure consistent service excellence
Requirements:
- A minimum of 10 years in the ICT sector including at least 3 years in telecoms
- At least 5 years of direct customer relationship management experience
- Solid technical foundation with a minimum CCNP certification or equivalent
- ITIL v3 or v4 certified
- Exceptional interpersonal communication and conflict resolution skills
- Strong understanding of SLA and contract management
- Proven experience in technical support and fault resolution
- A formal 3-year IT/Networking qualification is essential
EE Disclaimer:
All positions will be filled in accordance with the companys Employment Equity plan. We encourage people with disabilities to apply.
Application Unsuccessful Disclaimer:
If you do not receive feedback within two weeks of your application please consider it unsuccessful. Keep an eye on our website and other career sites for future opportunities.
Required Experience:
Manager
Key Skills
- Business Development
- Sales Experience
- Loyalty Marketing
- Portfolio Management
- Wealth Management
- Financial Services
- Algebra
- Territory Management
- Banking
- Relationship Management
- Customer relationship management
- Geometry
About Company
Afrizan – Empowering the rapid transformation of recruitment services in South Africa. Afrizan is one of South Africa’s first equity staffing and recruitment solutions providers. With 51% black ownership, 33% black female ownership and 30+ years' experience in recruitment, Afrizan, as ... View more
