Emergency Service Coordinator
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- 401(k)
- 401(k) matching
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- New loss creation in RMS and completion of New Loss Forms
- Validate and maintain Mission Control (MC)
- Validate and Maintain Service M8 (SM8)
- Owns On Hold noting MC and RMS with updates.
- Answering incoming calls and managing intake.
- Schedule inspections and follow up on unspecified inspection updated MC and RMS with updates.
- Communication with field teams and internal staff in Slack.
- Prepare and distribute Executive Summaries
- Validate field data for accuracy
- Manage man-hour budgets for muti-day jobs
- Manage temporary staff orders
- Support TPA and client requirements through accurate reporting.
- Participate in team meetings in-state CAT and spike events and the After-Hours On-Call rotation. (one weekday per week and weekend rotation approx. every 56 weeks)
- Provide operational feedback and suggest improvements based on daily observations.
- Pursue ongoing professional development through role-based certifications and training.
- Prior experience in restoration construction or service coordination preferred.
- Strong organizational skills and attention to detail.
- Clear professional communication skills both verbal and written.
- Proficiency in Microsoft Office and industry-specific platforms (e.g. RMS XactAnalysis).*Preferred but not mandatory*
- Ability to thrive in a high-volume deadline-driven environment.
This is a full-time salaried position requiring a minimum of 40 hours per week. Flexibility is expected to meet the needs of the business.
- Health dental and vision insurance (company contribution included)
- Paid time off
- Employer-paid life insurance
- 401(k) plan with eligibility after 90-day probation and entry at the beginning of the next quarter
- Paid holidays after 90 days (New Years Day Memorial Day Independence Day Labor Day Thanksgiving Day and Christmas Day)
Flexible work from home options available.
Since 1966 Paul Davis has been an industry leader in the areas of property damage mitigation reconstruction and remodeling. With more than 370 offices in our franchise network the company serves residential institutional and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time establishing a reputation for performance integrity and responsibility among customers and carriers alike. Whether property damage is caused by water fire smoke storms or other disasters we deliver on our promise to deliver excellence expertise and a customer experience that is second to none. At Paul Davis our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Are you Looking for an exciting opportunity? A problem solver who likes being in control of your own destiny? A person with a ravenous sense of urgency? An opt...
