Technology Manager

Working Title: Technology Manager

State Role Title:Information Technology Specialist II

Position Type:Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Exempt: Not Eligible for Overtime

College/Division: Student Life and Involvement

Department: 300000 - Residence Life Admin

Pay Rate:Pay Range

Specify Range or Amount: $70000 - $75324

Is this a JMU only positionNo

Is this a grant-funded positionNo

Is this a Conflict of Interest designated positionN/A

Beginning Review Date:09/24/2025

About JMU:

At James Madison University (JMU) were more than just a publicly funded institution were a vibrant welcoming community located on a stunning campus where innovation collaboration and personal growth thrive. Our mission is to prepare students for a bright future and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:
Generous Leave: Enjoy paid vacation sick leave parental leave community service leave and 19 paid holidays annually.
Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources events and support.
Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU we believe in Being the Change and that starts with creating an environment where you can grow contribute meaningfully and feel supported every step of the way.

Discover what makes JMU a great place to work: Information:

The Office of Residence Life at James Madison University is accepting applications for a Technology Manager. The Office of Residence Life is committed to designing and maintaining a caring environment that encourages academic success respect personal growth and responsibility to ones community.

The Technology Manager reports to the Associate Director of Housing Services and supports the mission of the Office of Residence Life by providing technical leadership for the department. The successful candidate will ensure that the central office and ancillary systems services programs and processes are organized efficient and effective and will provide independent guidance and assistance to internal and external customers and clients.

The Technology Manager will be part of the Residence Life team that serves 6700 residential students on a campus that is continuing to grow. We are a close-knit department with 35 full-time staff members over 250 student staff members and 13 summer conference assistants.

Duties and Responsibilities:

Provides Leadership Management and Supervision to the Residence Life department for all technology:

• Provides technical leadership for the Office of Residence Life managing all technical project requests (I.e. mobile card readers and keyless entry ai usage) developing technical solutions including writing basic code such as SQL and collaborating across the department and with relevant technology personnel at the university.
• Responsible for Residence Lifes cloud-based systems management plan.
• Manages StarRez eRezLife IRIS Boldyn and Residence Lifes SharePoint systems.
• Has the necessary knowledge skills and abilities to accomplish goals and objectives.
• Knows understands and supports divisional values. Incorporates these values into daily interactions decisions and annual goals.

Resource Management:

• Coordinates all hardware and software purchasing upgrades and installations.
• Maintains 130 systems in our main office and the residence halls.
• Follows a computer strategic plan for rotating older computers.
• Works closely with software vendors and procurement for contracts additional products and annual cost-to-continue expenses.

Collaborate with internal and external stakeholders:

• Works closely with end users of Starrez eRezlife IRIS and SharePoint to meet departmental and student needs.
• Works closely with Boldyn/MyResNet for wireless service provided to all residential students. Acts as liaison with JMU IT and Residence Lifes outside technology partners (listed above).

Serves on Committees:

• Represents department on various committees such as data governance technology coordinators and Bodyn/JMU monthly stewardship committee

Student and Staff Engagement:

• Engages with residential students as needed to stay attuned to their ever-changing technological needs.
• Participates in on-call for residential campus to provide technical support to staff during times of crisis.

Qualifications:

Required Qualifications:

• Demonstrated previous professional experience with information technology.
• Demonstrated ability to understand implement and support technical applications and systems and rapidly learn computer software.
• Experience in applying and interpreting user requirements and applying logical sequencing to improve or change processes.
• Experience performing project management and systems development life cycle tasks successfully effectively and efficiently.
• Experience working independently with technical staff software vendors and users at various levels to investigate and validate all
• aspects of technical issues and determine and implement solutions.
• Superior time management skills and experience managing multiple priorities.
• Interpersonal skills including excellent oral and written communication skills including experience communicating with both technical and non-technical individuals.

Additional Considerations:

• Knowledge of the following: Computer networks SQL queries/databases Basic coding and Microsoft Office

Additional Posting Information:

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age color disability gender identity or expression genetic information national origin parental status political affiliation race religion sex sexual orientation or veteran status.

We promote access inclusion and diversity for all students faculty staff constituents and programs believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: .

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at or You may also visit the JMU Human Resource Office located at 752 Ott Street Harrisonburg VA 22807 and we will be happy to assist you.