Security Awareness Program Manager

The Security Awareness Program Manager is responsible for developing implementing and managing a comprehensive security awareness and training program to educate the organizations workforce on information and physical security best practices to promote and strengthen a culture of security awareness while reducing risk across the organization.

This role collaborates closely with QTS Intelligence Information Security and Physical Security Teams to understand risks associated with cyber-attacks and physical threats to QTS operations personnel and facilities. The Security Awareness Program Manager will provide training and communications that will play a vital role in accelerating knowledge to protect the organizations assets while continuously evolving the awareness program.

The Security Awareness Program Manager reports to the Vice President Security Risk & Compliance and can be in any of these three QTS locations: Overland Park Kansas; Suwanee Georgia; or Ashburn Virginia. This position will require up to 10% travel to QTS data center and office locations as required. The ideal candidate will have a technical background and a broad base of experience in cyber security physical security and training.

RESPONSIBILITIES:

Program Development and Strategy

• Design execute and mature a global security awareness strategy aligned with organizational risk and compliance goals.

• Collaborate with QTS Learning and Development to develop engaging training content campaigns and communications tailored to dissimilar roles and regions.

• Establish metrics (e.g. training completion rates phishing simulation results and incident reporting rates) to measure program effectiveness and continuously improve based on feedback and performance.

• Understand and prepare risk gap analysis to ensure program maturity continues and awareness improves.

• Manage QTS Security Awareness Training platform.

Training and Communication

• Deliver regular security awareness training phishing simulations and targeted education initiatives on ransomware social engineering insider threat and physical security through the QTS Security Awareness Training platform

• Collaborate with Corporate Communications Human Resources and IT to promote security culture through newsletters posters videos and events.

• Create role-based training for high-risk groups (e.g. finance developers executives).

• Lead the planning and execution of the QTS National Cyber Security Awareness Month activities in October of each year.

Risk Reduction and Behavior Change

• Analyze phishing simulation results and other behavioral metrics to identify trends and areas for improvement.

• Assess organizational risk to identify areas where human behavior could expose the organizations to threats (e.g. weak passwords and mishandling sensitive information).

• Partner with Risk and Compliance teams to align awareness efforts with audit and regulatory requirements (e.g. GDPR SOC ISO 27001 ISO 22301 and PCI).

• Promote secure behaviors through gamification recognition programs and behavioral nudges.

Stakeholder Engagement

• Act as a trusted advisor to business units helping them understand and mitigate human-related security risks.

• Present program impact updates and metrics to senior leadership and Security Executive Committee.

• Stay current on emerging threats trends and best practices in security awareness and human risk management.

BASIC QUALIFICATIONS:

• Bachelors degree in Cybersecurity Communications Education or related field.

• Five plus years of experience in security awareness training or communications within a corporate environment.

• Strong understanding of cybersecurity principles threats and compliance frameworks.

• Experience with security awareness platforms (e.g. KnowBe4 Proofpoint Living Security).

• Excellent communication storytelling and project management skills.

• Ability to influence and engage stakeholders at all levels.

PREFERRED QUALIFICATIONS:

• Holds or working towards one or more of the following certifications:Certified Security Awareness Practitioner (CSAP) Certified Information Systems Security Professional (CISSP) Certified Information Security Manager (CISM) Instructional Design or Adult Learning Certifications

TOTAL REWARDS

This role is also eligible for a competitive benets package that includes: medical dental vision life and disability insurance; 401(k) retirement plan; exible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program and other company benets.

This position is bonus eligible.

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We conform to all the laws statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women minorities individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or national origin age disability status Genetic Information & Testing Family & Medical Leave protected veteran status or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint orally or in writing to the employer or the government or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

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QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.