Client Services Manager

Ipswich - UK

Yearly Salary: £ 27338 - 28890

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Client Services Manager

East Ipswich

Temporary contract (to the end of March 2026 part time (22.5 hpw)

Salary 27338 to 28890 per annum pro rata and great benefits including Health Cash Planplus on-call shift payment of 14.30 per session

Home a place where you belong

Want to lead a team that really cares and empowers customers to live their best lifeJoin us as our Client Services Manager and lead our East Ipswich team to deliver person centred housing related support and make it a Great Place to Work for our colleagues! Youll manage our services which house customers experiencing severe and enduring mental health conditions who may also have a substance misuse issues and/ or a mild learning disability in 24/7 supported and less supported housing in East Ipswich.

This is your chance to unleash the potential in our colleagues delivering excellent outcomes for our customers!

Typical day as a Client Service Manager

Leading our team of support workers and coordinators youll help us deliver our person centred efficient quality housing support services to our customers aligned to our contracts
Youll coach your team and manage individual and team performance
Youll be a Safeguarding lead for the team and oversee the health and safety checks and risk assessments are completed and recorded
Youll promote the service ensuring that its visible and accessible to referring agencies and self-referring customers and promote our brand in the community
Youll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys and empowering customers and colleagues alike

Fancy going home each day knowing that you have helped change our customers lives for the better Youll do that here working for one of the top ten Great Place to Work in the UK!

You have

Great people skills ability to communicate and understand where people are in their life
The confidence to challenge behaviours that are not aligned to our values and the ability to advocate for your customers
Ideally youll have experience of leading a team and have the knack for empowering and developing others
Experience of delivering support in a housing or care environment
To get from A to B youll need a vehicle insured for business purposes. The great news is that well pay your mileage!

Due to limits on our current certificates of sponsorship we cannot offer sponsorship toexternalcandidates for this role. This remains under regular review.

Our team

Youll join Senior Manager Kathy along with Managers Elle and Debbie and our East Ipswich Mental Health Cluster team were super passionate about what we do! Were really proud of the support and creativity we use when supporting customers.

Job details

Were open to discussing working hours with you
Contribute covering the on-call rota out of hours perhaps covering the occasional sleep-in shift could manage your own diary; prioritising workload and responsibilities including supervising colleagues and coordinating the rota and meetings.
This is an on-the-job role supporting colleagues and customers in services
Able to use technology for managing tenancies reviewing support plans and risk assessments processing referrals and for reporting purposes such as Health and Safety finances incident management rotas and HR processes.
Youll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks peers and allies (Multicultural LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work!

Whats in it for you

34 days leave (including bank hols and a me day to use for whatever you fancy) increasing to 39 the option to buy 5 more and time off for volunteering too!
Health cash plan saving you from 1140 per annum. Well cover your costs (and kids if you have them) towards dental optical prescriptions alternative therapies and lots more.
Over 800 high street discounts on groceries holidays and days out. Looking for a new phone bike or car Save money with us.
We Grow Our Own colleagues (not literally of course!) when youre ready for the next step in your career you can grow with us!
Colleague wellbeing really matters to us. There are several tools and support available to help you when you need them.
Explore ourbenefits in detail on our website.

Find out more

Click APPLY NOW to see our Client Services Manager job description find out aboutus and for help to apply. Sometimes we close a job early so dont delay or you might miss out.

Finally do let us know if theres anything we can do to help you shine in our process by making reasonable adjustments at

Central Supported Portfolio 703

Required Experience:

Manager

Client Services ManagerEast IpswichTemporary contract (to the end of March 2026 part time (22.5 hpw)Salary 27338 to 28890 per annum pro rata and great benefits including Health Cash Planplus on-call shift payment of 14.30 per sessionHome a place where you belongWant to lead a team that really cares ...

Client Services Manager

East Ipswich

Temporary contract (to the end of March 2026 part time (22.5 hpw)

Salary 27338 to 28890 per annum pro rata and great benefits including Health Cash Planplus on-call shift payment of 14.30 per session

Home a place where you belong

This is your chance to unleash the potential in our colleagues delivering excellent outcomes for our customers!

Typical day as a Client Service Manager

Leading our team of support workers and coordinators youll help us deliver our person centred efficient quality housing support services to our customers aligned to our contracts
Youll coach your team and manage individual and team performance
Youll be a Safeguarding lead for the team and oversee the health and safety checks and risk assessments are completed and recorded
Youll promote the service ensuring that its visible and accessible to referring agencies and self-referring customers and promote our brand in the community
Youll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys and empowering customers and colleagues alike

Fancy going home each day knowing that you have helped change our customers lives for the better Youll do that here working for one of the top ten Great Place to Work in the UK!

You have

Great people skills ability to communicate and understand where people are in their life
The confidence to challenge behaviours that are not aligned to our values and the ability to advocate for your customers
Ideally youll have experience of leading a team and have the knack for empowering and developing others
Experience of delivering support in a housing or care environment
To get from A to B youll need a vehicle insured for business purposes. The great news is that well pay your mileage!

Due to limits on our current certificates of sponsorship we cannot offer sponsorship toexternalcandidates for this role. This remains under regular review.

Our team

Job details

Were open to discussing working hours with you
Contribute covering the on-call rota out of hours perhaps covering the occasional sleep-in shift could manage your own diary; prioritising workload and responsibilities including supervising colleagues and coordinating the rota and meetings.
This is an on-the-job role supporting colleagues and customers in services
Able to use technology for managing tenancies reviewing support plans and risk assessments processing referrals and for reporting purposes such as Health and Safety finances incident management rotas and HR processes.
Youll need an Enhanced DBS check done and we pay for that.

A place where you belong

Whats in it for you

34 days leave (including bank hols and a me day to use for whatever you fancy) increasing to 39 the option to buy 5 more and time off for volunteering too!
Health cash plan saving you from 1140 per annum. Well cover your costs (and kids if you have them) towards dental optical prescriptions alternative therapies and lots more.
Over 800 high street discounts on groceries holidays and days out. Looking for a new phone bike or car Save money with us.
We Grow Our Own colleagues (not literally of course!) when youre ready for the next step in your career you can grow with us!
Colleague wellbeing really matters to us. There are several tools and support available to help you when you need them.
Explore ourbenefits in detail on our website.