Customer Operations Representative
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Job Location:
Indianapolis, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Are you interested in delivering exceptional customer service and supporting managed customer accounts in the logistics and supply chain industry As theCustomerOperations Representative you will create shipment orders and set appointments for all loads associated with the assigned account(s). TheCustomer Operations Representativewill work alongside the Account Managers and Customer Sales Representatives in moving freight from one place to another as easily and painless as possible for both our customers and motor carriers.
What will you do as aCustomer Operations Representative
- Accurately accept load tenders and build shipments into Backhaul Directs proprietary software Grapevine TMS
- Accept tenders via EDI and certify that the load information is correct once imported into the Grapevine TMS
- Coordinate loads to be picked up and delivered utilizing your customer service skills via phone or email along with using the customers scheduling system(s)
- Set appointments for pickup and delivery on each transaction (load) as required
- Work with your team and Backhaul Direct staff to come up with innovated ways to grow and improve accounts
What qualifications do you need to be considered for aCustomer Operations Representative
- Bachelors degree highly desired
- Previous customer service experience preferred specifically in the transportation industry a plus
- Self-motivated with a positive and learning/growth attitude
- Detail-oriented and ability to multi-task in a fast-paced environment
Why choose Backhaul Direct as aCustomer Operations Representative
- Competitive salaries
- Nonexistent dress code (disclaimer: public nudity is highly discouraged and probably illegal)
- 90-day training program (think of it as getting paid to continue your education)
- Robust benefit packages (including medical dental vision life disability 401k match PTO and paid holidays)
- Internal growth opportunities for high performers
- This is an in-office position.
Backhaul Direct provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Since 2004, our company has evolved from a small startup into a major player in the 3PL space. Today, we have over $150 million dollars of freight under management. We transport cargo both domestically and internationally. Through our proprietary TMS "Grapevine" and our Enterprise Sol ... View more
