Telecommunications Manager - Youngstown Market - Mercy Health

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Scheduled Weekly Hours:

Work Shift:

Telecommunications Manager - Youngstown Market - Mercy Health

SUMMARY OF JOB RESPONSIBILITIES:

• All principal job accountabilities for PBX associates and also Regional Telecommunication Operations.
• The supervision of other department employees regarding professionalism dress and customer service and reports these instances to the Director.
• Schedules and approves staff PTO and updates this in Kronos.
• Creates and posts department schedules.
• Meets with Director regularly.
• Regular travel between St Joseph Warren Hospital and St Elizabeth Boardman Hospital for accountability and collaboration purposes.

EDUCATION:

• High School Diploma or GED equivalent (required)

EXPERIENCE:

• Three to five years PBX telecom experience (required)

KNOWLEDGE AND SKILLS:

• To be able to provide comfort and support to family in stressful situations.
• Phone and PC experience and excellent communication skills are a must.
• An understanding of HIPPA and patient confidentiality laws.
• A working knowledge of hospital policies and procedures and Amcom systems.

PRINCIPAL JOB ACCOUNTABILITIES:

• Responsible for the hiring training evaluations progressive counseling and if necessary termination of all telecommunication employees.
• Maintain and report all departmental budget responsibilities including Kronos Visionware and all other financial reporting mechanisms.
• Analyze document and submit for payment all Telecommunication invoices for SJHC SEHC and all HMHP sites.
• Manage various vendor relationships within the communications department pertaining to service and maintenance agreements equipment inventory and system backups.
• Answers all incoming and most in-house telephone inquiries regarding patient room numbers conditions and discharge information.
• Provides necessary assistance during fire drills/alarms or disasters.
• Attends department meetings educational programs in-service and mandatory meetings.
• Administrator of Amcom Application Systems
• Administer all changes and updates to Smart Center (PBX operator data base) Smart Web (Physician/On-call Directory data base) and HMHP Phone directory.
• Work with HMIS HMHP management clinical personnel and/or physicians as needed to insure accurate system configuration in accordance with the needs and priorities of those affected.
• Work in conjunction with Medical Staff Office personnel to maintain 24-7 coverage of On-Call calendar changes.
• Acknowledge and respond 24-7 to incident tickets from CHP Service desk pertaining to telecom/paging systems using remedy OPAS tool.
• Oversee and monitor all daily information system operations coordinating with both internal and external customers in providing optimum efficient services.
• Monitor and maintain all paging equipment and billing both in-house and long range. Monitor replace and assign pagers to staff.
• Train and mentor all telecommunications operators for St Elizabeth Youngstown Hospital St Joseph Warren Hospital and St Elizabeth Boardman on BSMH and departmental policies procedures and protocols as they pertain to the communications department.
• Coordinate scheduling of telecommunications operators and be available to adjust as necessary for the good of the department.
• Maintain the departments time and attendance in Kronos and submit to Payroll in accordance with organizational timelines.
• Have a working knowledge of each department and their function as it pertains to the communications department. Work to improve and enhance communications with all departments and HMHP sites.
• Analyze and review console reports on all PBX operators.
• Record and monitor telecommunication functions for the department as they relate to the TTY/TDD equipment.
• Travel regularly between St Joseph Warren Hospital and St Elizabeth Boardman Hospital for accountability and collaboration purposes.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Mercy Health is an equal opportunity employer.

As a Mercy Health associate youre part of a Misson that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs every step of the way.

What we offer
Competitive pay incentives referral bonuses and 403(b) with employer contributions (when eligible)
Medical dental vision prescription coverage HAS/FSA options life insurance mental health resources and discounts
Paid time off parental and FMLA leave short- and long-term disability backup care for children and elders
Tuition assistance professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .