Customer Service Representative - Hednesford
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative
Location: Hednesford
Monday Friday Full-Time
Salary: 27000 Benefits
Do you stay cool under pressure bring professionalism to every customer conversation and take pride in delivering accurate helpful support Are you confident juggling a workload switching between admin tasks and phone calls all while being a reliable team player If youre comfortable navigating software tools and thrive in a fast-paced environment this could be the perfect opportunity for you.
Were looking for a confident organised Customer Service Representative to join our Solideal-on-Site team in Hednesford. Solideal-on-Site is part of the Michelin Group delivering expert tyre fitting and maintenance services directly to industrial and materials handling customers. From warehouses to distribution centres our work helps keep essential operations running smoothly.
This role plays a vital part in keeping essential operations running. When forklifts stop warehouses stalland that can disrupt everything from food deliveries to medical supplies. By supporting customers and ensuring services are delivered smoothly you help keep supply chains moving. Your work doesnt just solve problemsit helps ensure vital goods reach the people who rely on them.
What Youll Be Doing:
Building customer quotes with care and attention to detail
Negotiating with customers to close open quotes
Handling incoming calls and responding to queries with professionalism
Creating work orders and scheduling service appointments
Using CRM tools to manage customer records and service activity
Working closely with internal teams and external contractors to ensure smooth delivery
What Youll Bring:
Experience with Salesforce and SAP is a real advantage. You dont need to be an Excel expertjust confident using systems to track update and follow through
A curious mindset and a focus on getting things right
Ability to ask thoughtful questions to ensure clarity and accuracy
Calm under pressure with good time management and a team-first attitude
Comprehensive benefits package:
Health cash plan that helps you save on essential healthcare expenses such as dental and optical services
25 days holiday a year in addition to bank holidays with the number of holiday days increasing after two years of service.
To further enhance your life-work balance flexibility to buy or sell additional holiday days allowing you to either spend more time with loved ones or have extra cash in your pocket.
FREE premium tyres for your vehicle
Enhanced maternity/paternity leave to support you during important family moments
Employee Assistance Programme provides free confidential advice and counselling
In-house training centre providing various training programs and courses to help you enhance your skills and achieve your career goals.
Next steps:
If this sounds like the role for you apply now! Send us your CV and lets talk about next steps.
At Michelin we acknowledge that a diverse and inclusive work environment is fundamental to driving innovation nurturing creativity and establishing a space where each employee can thrive and succeed. As a dedicated equal opportunities employer we welcome applicants from all backgrounds to apply and contribute to our team. We strongly believe that diversity enriches our work culture and drives our success. Furthermore we understand the importance of creating a supportive and inclusive interview process. Should you require any reasonable adjustments to facilitate your participation please dont hesitate to let us know.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Les pneus MICHELIN et services adaptés à votre mobilité. Trouvez le bon pneu pour votre véhicule, les conseils de nos experts, et les revendeurs en France
