Operations Engineer (Starlink Growth)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible with the ultimate goal ofenabling human life on Mars.

OPERATIONS ENGINEER (STARLINK GROWTH)

One of the most ambitious missions that SpaceX has undertaken to date Starlink is leveraging our experience in building rockets and spacecraft to deploy the worlds most advanced broadband internet system and largest satellite constellation to provide fast reliable internet to millions of users worldwide connect humanity and fund Mars colonization.

Starlinks Growth Business Operations team combines traditional planning and analysis with broader business decision-making and strategy directly supporting SpaceXs leadership. Growth Business Operations is embedded in daily operations supporting both near-term execution and long-term planning. Team members are expected to analyze data and provide recommendations and to lead cross-functional decision-making and implementation of the recommendations. Starlink Growth Business Operations is lean and dynamic comprised of three subgroups: S&OP (Sales & Operations Planning) Customer Retention and Analytics. We encourage rotation across subgroups for high performers.

RESPONSIBILITIES:

• Lead initiatives to improve Starlink customer experience and products through technical analysis cross-functional prioritization and implementation
• Identify engineering and product defects in Starlink user experience; drive operational improvements to resolve
• Use end-user metrics to uncover drivers of key performance indicators such as customer lifetime value; drive improvements globally and across all hardware and services
• Develop operationalize and action on predictive models identifying customer retention issues and opportunities as well as scoping and implementing changes (e.g. customer outreach campaigns and treatment automation)
• Collaborate across departments (e.g. engineering customer support finance legal supply chain) to ensure data integrity and accurate reporting
• Design and execute A/B tests to validate engagement and customer retention improvements
• Provide leadership updates on performance risks and opportunities using quantitative and qualitative data
• Document and train on customer retention dashboards and tools; assist with troubleshooting

BASIC QUALIFICATIONS:

• Bachelors degree in engineering mathematics computer science data science physics or other quantitative field
• 1 years of experience in engineering manufacturing product management operations consulting entrepreneurship or venture capital
• 1 years of experience in Python SQL programming or industrial project management

PREFERRED SKILLS AND EXPERIENCE:

• Evidence of exceptional ability especially within an ambiguous environment
• Quantitative dual degree in engineering field and economics or business field and/or equivalent professional experience
• Demonstrated success driving tangible impact/influencing within a broader organization
• Excellent analytical skills (e.g. Python SQL R Tableau Power BI Power Query Looker Microsoft Office applications Excel modeling database structures or similar data manipulation tools etc.)
• Strong written and verbal communication skills particularly with senior business leaders
• Extreme sense of urgency and ownership
• Bias toward action and automation
• Strong interpersonal skills (examples: leading a student organization or working successfully in teams)
• Strong analytical and problem-solving skills with attention to detail
• Ability to work cross-functionally with different groups and teams
• Ability to work effectively in a dynamic environment with changing needs and requirements
• Ability to work independently and in a team take initiative and communicate effectively

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and weekends as needed
• Willingness to travel to customer sites other SpaceX locations and events as needed

COMPENSATION AND BENEFITS:

Pay range:
Operations Engineer/Level I: $95000.00 - $115000.00/per year
Operations Engineer/Level II: $110000.00 - $130000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills education and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives in the form of company stock stock options or long-term cash awards as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical vision and dental coverage access to a 401(k) retirement plan short and long-term disability insurance life insurance paid parental leave and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual carryover and use requirements of the law.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations applicant must be a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (aka green card holder) (iii) Refugee under 8 U.S.C. 1157 or (iv) Asylee under 8 U.S.C. 1158 or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit competence and qualifications and will not be influenced in any manner by race color religion gender national origin/ethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceXs Affirmative Action Plan for veterans and individuals with disabilities or applicants requiring reasonable accommodation to the application/interview process should reach out to.