Senior Client Relationship Manager - Corporates

Tokyo - Japan

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Senior Client Relationship Manager - Corporates

Do you have experience in Account management Client Management or Customer Success for a enterprise software solution Are you keen to join a hyper growth business offering a fantastic career path

The Senior Client Relationship Manager - Corporates is responsible for the client relationship retention and price yield and together with the Sales Specialist will be growing the Book of Business (BOB) for our ONESOURCE Corporate Solutions within Japan. You are also responsible for driving usage and ensuring new clients are effectively on-boarded.

What sets us apart Our TR product is a truly global solution offering a unique opportunity for individuals with a strong interest in working with multi-national companies to make a meaningful impact. With our solutions youll have the chance to tell a compelling story about why companies need to follow regulations and how our technology can help them do so - a key to success in this role.

By joining our team youll be part of a collaborative and fast-paced environment that values innovation creativity and customer satisfaction. If youre looking for a new challenge and want to be part of a company that is shaping the future of enterprise solutions wed love to hear from you!

About the Role

In this opportunity as a Senior Client Relationship Manager - Corporates you will:

Develop a book of business focusing on client engagement
Own renewals and ensure price yield achieved for designated accounts
Identify and refer cross-sell/upsell opportunities to Sales Specialists and identify and prevent flight risk customers.
Ensure new clients are on-boarded seamlessly
Develop and executes on plans to drive usage and retention
Identify customer training needs and coordinates with Training Specialist to deliver
Educate customers on the product benefits over competitors
Keeps management in touch with accounts in a timely fashion gathers intelligence on competitor activity and gives feedback to other internal stakeholders.
Accurate forecasting and reforecasting and reporting and strong account and territory planning including Salesforce discipline and maintenance
Relevant product knowledge to ensure product can be renewed cross-sell/upsell opportunity identified and maximise usage
Refer technical issues to Support Order Management and/or Credit to ensure resolution

Key deliverables

Delivers / overachieves on retention target
Ensures Net Promoter Score and Ease of Doing Business scores are achieved
Grows book of business through retention and price yield and identifying upsell/cross-sell opportunities

About You

Youre a fit for the role of Senior Client Relationship Manager - Corporates if you have the following required qualifications:

Experience in software account management prior experience in trade/logistics or tax solutions is a plus
Have a strong track record in reaching retention targets and growing a Book of Business.
Customer obsession and well developed communication skills
Active listening skills
Fluent in Japanese and business proficient English language skills.
Salesforce CRM skills

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Whats in it For You

Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.

As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on .

Required Experience:

Manager

Senior Client Relationship Manager - CorporatesDo you have experience in Account management Client Management or Customer Success for a enterprise software solution Are you keen to join a hyper growth business offering a fantastic career pathThe Senior Client Relationship Manager - Corporates is res...