Investment Operations Senior Analyst

We are seeking a highly motivated Senior Analyst to join our Investment Operations team. This role is responsible for overseeing day-to-day operational activities ensuring accuracy and timeliness across cash trade and reconciliation processes while also supporting projects and operational improvements. The successful candidate will demonstrate strong analytical and problem-solving skills the ability to handle issues independently and the initiative to collaborate with both internal and external partners.

This role is ideal for an operations professional who wants to deepen their expertise while gaining exposure to cross-functional projects and global partners. We value individuals who demonstrate ownership critical thinking and a proactive approach to improving processes and controls.

Key Responsibilities:

Operational Oversight

• Perform daily oversight of investment operations processes including cash management market trades and reconciliation activities.

• Ensure exceptions and issues are investigated resolved and escalated in a timely manner with appropriate risk controls in place.

• Provide transparency through reporting and documentation to support management decision-making.

Collaboration & Issue Management

• Partner with internal teams including front office accounting and technology as well as external partners such as custodian banks and transfer agents.

• Liaise with offshore offices to coordinate daily operations ensure alignment and resolve escalated issues.

• Work cross-functionally to analyze recurring issues identify root causes and recommend control enhancements.

Projects & Initiatives

• Participate in business initiatives system improvements and regulatory-driven projects to ensure smooth implementation and minimal disruption to BAU processes.

• Find opportunities to streamline and automate operational processes; partner with technology teams to design and implement solutions that improve efficiency and reduce risk.

• Contribute to process optimization and reporting improvements (e.g. data analytics visualization tools).

• Support the development and maintenance of standard operating procedures (SOPs) and training materials.

Knowledge Sharing & Team Support

• Mentor and train junior colleagues or interns ensuring effective knowledge transfer within the team.

• Foster a collaborative and professional working environment building strong relationships with colleagues across functions and geographies.

Qualifications & Skills:

• Bachelors degree in Commerce Finance Economics or Computer Science (or related field).

• 35 years of experience in investment operations fund administration or a related financial services role.

• Strong understanding of cash management FX reconciliation and trade settlement processes.

• Proven ability to lead multiple deliverables independently with high attention to detail and risk awareness.

• Hands-on experience with process automation tools (e.g. Power Automate VBA/Macro or similar) with a proven track record to design enhance and maintain automated solutions.

• Strong communication and interpersonal skills capable of collaborating effectively with global teams and establishing solid working relationships with both internal and external partners.

• Capability to oversee numerous priorities within tight deadlines while ensuring accuracy and control.

• Proficiency in Excel and reporting tools; experience with Power BI or other data analytics platforms preferred.

• Problem-solving attitude with demonstrated initiative in identifying and implementing operational improvements.

Nice to Have:

• Experience with ETFs derivatives or alternative investments.

• Experience with Simcorp Dimension BlackRock Aladdin or other investment accounting systems.

• Professional designation (CFA or equivalent) in progress or completed.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.