Patient Access Representative - Admitting
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Job Location:
Atchison, KS - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Details
Description
Position Summary
The Patient Access Rep arranges for the efficient and orderly registration of outpatients and assists with inpatients ensures that accurate patient information is collected verifies insurance benefits and eligibility. Ensures all incoming telephone calls are promptly and courteously answered and routed to the correct extension within the Hospital. Greets all visitors to the Hospital promptly and courteously. Directing visitors to appropriate areas or obtaining for those whom need a wheelchair etc. Participates in the upfront collection process of co-pays co-insurance deductibles and discounts. Arranges for patients to speak with Financial Counselor if needed.
The Lead Patient Access Rep will also be responsible for supporting the Patient Financial Services department by handling other assigned duties as assigned by the PFS Manager. The Team Lead is responsible for coordinating daily operations and serves as the main point of contact for all Patient Access Reps as well as assist the PFS Manager with leadership responsibilities. The Team Lead will work with the PFS Manager to create and implement new workflows best practices and seek continuous opportunities for process improvements. The Team Lead is also a subject matter expert on all policies and procedures as well as a super user for MediTech.
Qualifications
Education
- High School or GED
Experience
- Excellent customer Service experience required
Skills
- Organizational
- Verbal
- Interpersonal
- Customer Relations
- Mathematical
- Analytical
- Grammar/Spelling
- Read/Comprehend written instructions
- Follow verbal instructions
- Knowledge of Microsoft Products
- Operate 10-key calculator
- Knowledge of Medical Terminology
Mental and Emotional Requirements
- Manage stress appropriately
- Make decisions under pressure
- Manage anger/fear/hostility/violence of others appropriately
- Handle multiple priorities
- Work alone
Working Conditions
- Exposure to potential electrical shock
- CRT (computer) monitor
Physical Requirements
- Sedentary work- Prolonged periods of sitting and exert up to 10 lbs. of force occasionally.
- Stand for 1 hour per day
- Sit for 6-7 hours per day
- Walk for 1 hour per day
- Perform repetitive tasks/motions
- Distinguish colors
- Hear alarms/telephone/tape recorder/normal speaking voice
- Have good manual dexterity
- Have good eye/hand/foot coordination
- Have clarity of vision: Mid (>20-<20)
Required Experience:
Unclear Seniority
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
