Project Coordinator, Specialists + Health Care Navigator

Position Title: Project Coordinator

Reports to: Assistant Director

Category: Full-Time Exempt

Location: Washington DC

Hours: Flexible schedule (Monday-Friday) hours between 7 am and 6 pm. Some evenings holidays and weekends may be required to support operations and to respond to emergencies.

Travel: Required please refer to Specific Requirements below.

About Us: Friendship Place is a nonprofit organization serving the Washington DC region empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness with innovative customized programs that have positive demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals families youth/young adults and Veterans experiencing homelessness. We provide outreach hospitality health care case management housing job placement services and advocacy. We have established a national presence and are known for sharing best practices in the field.

Our Core Values: Friendship Place is a Person-First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to perform their job duties in a manner consistent with our core values. This includes the following: Excellence and Innovation; Finding Ways to Say Yes; Caring at the Core; Agents of Change; Support Empowerment and Development; Building Relationships; and Integrity and Accountability.

Summary: This position reports to Assistant Director. This position will supervise the Employment Specialist Community Resource Specialist Health Care Navigator and Staff Attorney & Benefits Specialist. The Project Coordinator will conduct in office one on one supervision to ensure that best practices are being used participant-centeredness is being exhibited and to provide quality assurance in grant compliance and implementation. The Project Coordinator will also support day-to-day logistics for veteran needs that fall outside of their direct supervisory duties. The Project Coordinator will work to empower low-income Veteran Families in DC Arlington Alexandria Loudoun Prince William Fairfax Montgomery Frederick Prince Georges Washington Anne Arundel Howard Allegany Carroll and Garrett counties to become stably housed.

Essential Position Requirements and Competencies:

• Supervise direct report staff in field supervision and weekly check-ins
• Decision making authority in regards to spending grant funds and implementation of policy and procedures
• Develop review update policy and procedure manual as needed and implement policy and procedures amongst staff
• Foster empowerment and a team environment in offices
• Assist in monitoring of HMIS data quality as needed
• Collect feedback from partners and participants and incorporate their feedback into the program when appropriate
• Develop and manage goals staff development and timekeeping of all direct report staff
• Ensure that staff utilize best practices and exhibit participant centeredness at all times
• Collaborate and engage with external agencies providing services to participants including community and government agencies
• Complete monthly dashboard report and quarterly Goals and Objectives
• Monitor goals of each specialist and monitor tracking and external feedback on internal documents including monitoring of distribution of landlord satisfaction surveys
• Maintain and collect data and notes on Excel for tracking purposes
• Assist with short-term financial assistance for veterans including but not limited to HUD-VASH Referrals
• Build trusting relationships with participants and respond with empathy and flexibility to foster wellness independence and service delivery
• Participate in multidisciplinary team meetings supervision and actively seek out professional development opportunities
• Communicate professionally and clearly in all interactionsboth written and verbalto support seamless service delivery and collaboration
• Demonstrate integrity cultural responsiveness and mission alignment in a fast-paced equity-driven environment
• Maintains compliance in all assigned mandatory training and background clearances.
• Provide supportive services to individuals experiencing homelessness with serious mental illnesses addictions medical concerns etc.
• Perform other duties as assigned to support the success of the program and its participants

Qualifications

Education and Experience:

• A High School diploma or GED and one year of direct human service experience providing counseling and/or case management services to vulnerable or at-risk populations
• A bachelors degree in any field and two years of direct human service experience providing counseling and/or case management services to vulnerable or at-risk populations preferred
• Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. Friendship Place will provide First Aid/CPR/AED training
• Understanding and/or experience working with Veterans
• Experience with HMIS data entry preferred
• Strong written and verbal skills
• Strong clinical skills and crisis management skills
• Ability to work in a culturally diverse environment
• Ability to work well under pressure
• Ability to work as a team player

Physical & Environmental Requirements: The role requires a balance of office-based tasks and fieldwork including travel throughout the service area to meet with households as well as participating in meetings and engagements with key stakeholders.

At least 50% of the time will be spent in an office setting must be able to sit and work at a computer for prolonged periods up to 50% will be spent working in the field with supervising case managers working with participants attending community events and attending CoC meetings.

Background Checks: The selected candidate will be required to pass a criminal history background check and/or fingerprinting including CFSA NSO previous employment and education verification personal and professional references TB test a UDS and clearance from the Department of Motor Vehicles.

Direct Reports:

Veteran Staff Attorney and Benefits Specialist (1)

Employment Specialist (1)

Health Care Navigator (1)

Community Resource Specialist (1)

Indirect Reports: None

Specific Requirements: Positions requiring travel must have reliable access to personal transportation to fulfill job duties. The vehicle must meet all legal requirements including valid registration and current auto insurance. Employees must provide the employer with current copies of their valid drivers license and proof of insurance as a condition of employment.

Additionally employees are required to notify the employer and provide updated documentation within a legally appropriate timeframe if there are any changes to their drivers license status or insurance coverage.

Other Details:

Application Deadline: This job is open until filled or the hiring manager determines that they can no longer accept applications.

Compensation: The hiring pay range is between $63506.00 - $69000.00. The starting annual salary is based on a step system. A candidates starting pay determination is made based on meeting the basic position requirements and current completed education credentials and work experience. Please Note: The step system is set and not open to pay negotiation.

Benefits: We offer an excellent benefits package including low-cost health insurance health reimbursement flexible spending accounts employer-paid dental vision short and long-term disability life insurance 403B defined contribution plan matching employee assistance programs professional development employee resource groups 14 paid holidays 15 days of vacation and 10 days of sick leave during 1st year of employment and much more! (Benefits are pro-rated for part-time employees).

COVID-19: All Friendship Place employees regardless of their vaccination status must continue to take precautions against the spread of COVID-19 in accordance with the agencys COVID-19 protocols and applicable law and guidance. This includes but is not limited to wearing masks in congregated settings washing their hands or using hand sanitizer often monitoring their daily health and staying home if they are exhibiting COVID-19 symptoms (or if they are otherwise prohibited from reporting to work by health provider pursuant to CDC state and local guidance). Since the public health and legal landscapes regarding this policy are subject to frequent changes Friendship Place reserves the right to amend or cancel this policy at any time at its sole discretion consistent with applicable law consistent with CDC guidelines and the DC Department of Health.

Interview Process: Phone screening panel style interview final interview.

Website:

Diversity Equal Opportunity and Reasonable Accommodation Statement: Friendship Place is an Equal Opportunity Employer. We are committed to maximizing the diversity of our team and want to involve all those who can contribute to our inclusive culture. We support all qualified individuals within our workforce without regard to race color religion gender sexual orientation gender identity and expression age national origin marital status citizenship disability veteran status personal appearance familial status family responsibilities political affiliations matriculation credit and any other characteristic protected by applicable law. Friend Place is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation contact human resources at

How to Apply: Interested applicants should apply via the organizational website. All of our current career openings can be found by visiting