Collections Specialist
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Job Location:
Prescott, AZ - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Customer Account Resolution Specialist
At Davidsons were committed to delivering exceptional service and building lasting relationships with our customers. As part of that mission were seeking a compassionate and detail-oriented Customer Account Resolution Specialist to help support customers in resolving outstanding balances while maintaining a respectful and solution-focused approach.
About the Customer Account Resolution Specialist Role
This role bridges customer service and accounts receivable working with clients to find the best path forward on past-due accounts. Youll communicate with customers who have missed payments understand their circumstances and work toward payment arrangements that align with both their needs and company policies.
Customer Account Resolution Specialist Key Responsibilities
Proactively contact customers with past-due accounts via phone email or mail in a respectful and professional manner
Provide excellent customer service while helping clients understand their account status and available payment options
Collaborate with internal departments (billing sales customer support) to resolve account discrepancies and ensure accurate information
Negotiate payment plans and follow up on commitments to ensure timely resolution
Maintain detailed and accurate records of all communications and actions taken
Identify patterns or systemic issues and escalate as needed to improve processes
Ensure compliance with internal policies and relevant debt collection regulations
Customer Account Resolution Specialist Pay & Benefits
Davidsons is a business casual environment that offers a generous benefits compensation package including a starting pay of $19.00 p/hour and up commensurate with experience. Our voluntary benefits include family Medical Dental and Vision coverages as well as supplemental life insurance flexible spending accounts short-term/ long-term disability plans cash benefit supplemental insurance plans and a 401(k) with a generous match!
About Davidsons
Founded in 1932 Davidsons has grown into one of the nations top firearms wholesalers. Headquartered in Prescott Arizona we proudly distribute over 80 brands of firearms to dealers nationwide. Davidsons GuaranteeD Lifetime Replacement Program and its consumer website are two of Davidsons unique services designed to help promote the business of our dealers.
Our vision is to be a firearms distribution company that creates develops and nurtures strong customer employee vendor and industry relationships while always conducting ourselves honorably as we excel in the performance of our jobs and the fulfillment of our corporate social responsibilities.
To apply for this position please reply to this ad with your cover letter and resume via email to
All candidates must be at least 21 years of age and can pass a criminal and credit background check as well as a pre-employment drug test.
To learn more about career opportunities at Davidsons click on the CAREER link on
What Were Looking for in a Customer Account Resolution Specialist
13 years of experience in collections billing customer service or a related field
Excellent communication and active listening skills
Empathetic and patient approach to difficult conversations
Strong problem-solving abilities and attention to detail
Ability to manage time effectively and meet performance goals
A team player with a strong sense of integrity and accountability
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
