Case Management Coordinator (Office Specialist 2), Bilingual Preferred: English/Spanish

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The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by ourEquity North Starand our vision for a positiveRiSE organizational culturethat advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups women individuals with disabilities veterans LGBTQIA2S community members and others to help us achieve our vision of a diverse and inclusive community.

Bilingual Preferred English & Spanish

You do not need to be bilingual to apply or be considered for this position. If you are bilingual we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language. If interested in using your bilingual language skills upon passing the test you will receive 5% bilingual differential pay.

Opportunity awaits!

Every effective agency relies on seamless clerical support; delve into the essential tasks of case file preparation and document collection that keep our field staff and community providers operating at their best.

The clock is ticking unlock your potential by applying today and step into a world of possibilities!

Summary of Duties

As an employee working within the Child Welfare Program you will have an opportunity to make a meaningful difference in the lives of Oregons most vulnerable children and families. Your dedication will help us achieve the Child Welfare Vision for Transformation that will support children and young adults to be safer healthier experience less trauma and achieve a greater well-being.

As a Case Management Coordinator (Office Specialist 2) you will:

• Provide clerical support to field staff foster parents providers the public and agency staff in relation to Child Welfare cases at the branch level.

• Help with reception coverage to include a high volume of public contact providing the appropriate resources as needed.

• Complete data entry and copying/scanning of documents.

• Collect copy distribute and track documents/information to be disclosed upon request or as part of discovery in court related matters.

• Redact confidential information on documents.

• Open transfer and close cases for assigned Child Welfare unit.

• Ensure all required paperwork for case files are completed in a timely manner when a new case is opened or at the point of transfer either in or out of the unit.

• Utilize your SPOTS card for purchasing needed items requested by colleagues in order to assist families.

• Assist with moving state vehicles for routine/required maintenance as needed.

• Have many opportunities for learning and career development!

Minimum Qualifications

Two years of general clerical experience that includes keyboarding word processing or other experience generating documents; OR

An associate degree in any field; OR

An equivalent combination of education and experience.

Essential Attributes

We are looking for candidates with:

• Experience handling confidential information (I.e. credit card information employment information medical records etc.)

• Experience using Microsoft Excel Word Outlook Internet Explorer (or other web browser) and other computer applications.

• Proven experience utilizing time management organization and prioritization skills to meet deadlines.

• Experience communicating complex information verbally and in writing to people with diverse education language and cultural backgrounds through different platforms. (I.e. Cell phone email in person Microsoft teams).

Attention all candidates!

• Please make sure your application materials resume and job history are clearly outlined as this information will be used to determine your starting salary range. If selected as the top candidate for this position and education is a requirement in the minimum qualifications please be prepared to provide verification of your college/university degree with month/year of completion for further consideration. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments examinations and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Working Conditions

• This position will work Full-Time Monday through Friday In Office. Additional hour details to be discussed with the hiring manager.

• Occasional travel is required for attending meetings trainings and dependent on business needs.

• This position has long periods of sitting at a computer terminal. As part of your job with Child Welfare you are expected to work competently within the agencys electronic information system (ORKIDS).

• In this role you will need proficiency with Outlook email system and Microsoft programs are essential. You may be required to develop competencies in other software applications depending on your job assignment.

• In this role you will encounter sensitive material related to trauma abuse substance use and crisis situations. Our team prioritizes a trauma-informed approach creating a safe environment for both clients and staff.

• You will interact with a diverse range of individuals including those who have experienced trauma and may struggle with emotional regulation. This position may involve handling stressful situations that demand rapid decision-making skills.

Background Checks and Requirements

• If selected as a finalist we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire you will be required to complete the US Department of Homeland Securitys I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint-based criminal records check.

• A valid drivers license and acceptable driving record are required for this position.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans preference:

• Veterans preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent full-time position and is represented by the Service Employees International Union (SEIU).

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA) application questions or job-specific questions.

• The recruiter for this position is Rochelle Peters. If you contact the recruiter please include the job requisition number.

• Email: