IT Help Desk - Information Technology - South Zanesville - Full Time - 09.16.2025

Zanesville, OH - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

MVHC is growing and has an immediate opportunity for a IT Help Desk position in South Zanesville.

Thank you for your interest in Muskingum Valley Health Centers and for considering MVHC as your next career path! At MVHC we believe it takes a team to help change the face of health care. MVHC serves as a critical healthcare resource to ensure that all members of our community have access to affordable and high-quality health care. Our staff is dedicated constantly learning and eager to make a difference in the lives of the thousands of patients we serve each year. We strive to hire those who embrace our mission and values and pride ourselves in developing a team of employees that you can call family. If you want to make a difference and are passionate about what you do consider MVHC for future employment and a rewarding career!

We invite you to review the job posting below. If you meet the requirements and qualifications for this opportunity we encourage you to apply.

General Summary:

Provide user support and customer service on company supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Provide end user training on computer systems.

Minimum Qualifications:

Associates Degree in Information Systems Business Communications related field or equivalent certifications.

One to three years relevant technical experience

Working knowledge of fundamental operations of relevant software hardware and other equipment (EPIC Office 365 products wireless scanners printers)

Up to date immunizations as required by MVHC.

Good written and oral communication skills.

Attention to detail.

Excellent customer service skills.

Working Conditions:

Lifting up to 50 lbs with or without an accommodation.

Carry up to 20 lbs occasionally.

Standing 1-2 hours at a time

Walking approximately 30 minutes per hour throughout the day.

Frequent stooping bending reaching or grasping for objects

Manual dexterity

Withstanding pressure and deals with emergency situations as needed.

Average working hours with possible non-traditional hours.

Potential for exposure to blood and body fluids.

Ability to deal with upset or disgruntled patients in order to deescalate the situation.

Specific Duties and Responsibilities:

Provider technical assistance and support for incoming queries and issues related to MVHC workflows computer systems software and hardware.

Respond to queries in person or over the phone

Prepare training manuals

Train computer users on MVHC approved applications as assigned

Install modify and repair computer hardware and software

Run diagnostic programs to resolve issues

Install computers and peripherals for use

Follow up with customers to ensure issues have been resolved

Monitor ticketing system for tickets assigned to the queue and process first in first out based on priority and escalate as necessary

Utilize and maintain the helpdesk tracking software

Document internal procedures

Assist with onboarding of new users

Install test and configure new workstation peripheral equipment and software

Maintain inventory labeling and documentation of assigned equipment software and software licenses

Creates user accounts for MVHC applications as assigned

On call weekend rotation

Address recurring ongoing and specific customer issues in a timely manner to reduce unneeded downtime or inefficient workflow due to IT issues.

Position details:

Full Time

Benefit Eligible

About MVHC:

Founded in 2008 MVHC serves as a best-in-class health care resource to ensure all members of the communities we serve have access to high-quality affordable health care. As your community of care we are dedicated to serving the primary care needs of the residents in each of our convenient locations in Muskingum Morgan Coshocton and Guernsey counties. We are local non-profit and community owned. The MVHC community is comprised of more than 500 staff and providers committed to health care and we truly appreciate the opportunity to improve the lives of residents in the communities we serve!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.

Why join MVHC

At MVHC we strive to create an environment which promotes healthy work-life balance one that provides you the opportunity to make a difference in the lives of our patients while maintaining your family and personal objectives. This is an exciting time of growth for MVHC where we are positioned to expand access to the communities that we serve. We hope that you will consider joining the MVHC team.

Employee satisfaction rating of 90%
Equal opportunity employer; selection of applicants for employment is based only on qualifications and the requirements of a specific job
We are local non-profit and community owned
We offer a team approach to patient-centered comprehensive primary care

Well also reward your hard work with:

A comprehensive benefits packageincluding medical dental vision prescription drug and a health savings account option for those who qualify.
- All insurance benefits are available for both employee and family regardless of what a spouse may be offered through his/her employer.
401k with employer match for those who qualify.
Paid time off plus seven paid holidays per year for those who qualify.
Employer paid life insurance.
Life insurance voluntary benefits.
Employee Assistance Program (EAP).
Educational Assistance Program for those who qualify.
Access to Credit Union.
Wellness program:
- Ability to earn an insurance premium reduction for those who qualify.
- Fitness membership monthly stipend.
And much more!

Thank you for considering a career with MVHC! Come join our dedicated team and see what is possibleGrow with us!

MVHC is growing and has an immediate opportunity for a IT Help Desk position in South Zanesville.Thank you for your interest in Muskingum Valley Health Centers and for considering MVHC as your next career path! At MVHC we believe it takes a team to help change the face of health care. MVHC serves as...