Mexico Account Associate (Second Shift)

Guadalajara - Mexico

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Who We Are

Arrive Logistics is a leading transportation and technology company in North America with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. Were committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun casual and collaborative environment. Theres never been a more exciting time to get on board with our rapidly-growing team in Guadalajara so read on to learn more and apply today!

Who We Want

As a Second-Shift Mexico Account Associate you will be responsible for the daily operations of existing and new client accounts brought on by our sales team. You will focus on load building scheduling appointments tracking shipments while providing timely updates internally and externally and closing out loads. You will work on mastering these skills and work to develop other tasks to continue building your skill set within Mexico Operations. You must be detail and process oriented customer obsessed efficient proactive solutions driven and comfortable with effectively performing operational duties independently as well as working collaboratively across our different departments.

What Youll Do

Obtain pickup and delivery appointments from shippers and consignees within your customers network and ensure accurate data entry when building loads.
Communicate effectively and proactively with Carrier reps and customer contacts when rescheduling pickups deliveries and obtaining tracking updates.
Resolve issues with urgency and escalate complex problems as needed to meet customer needs.
Understand customer KPIs review account performance to identify trends and present ideas for continuous improvement and cost savings.
Manage load board on a daily basis which includes detailed data entry in load building and scheduling tracking reviewing available loads and closing out loads to ensure overall execution
Manage customer TMS systems and keep up to date with tracking updates and in and out times when needed
Focus on accuracy and timeliness while building loads for our customer account(s)
Obtain pickup and delivery appointments from the shippers and consignees within your customers network while taking into consideration and minimizing transit time from origin to destination
Deliver effective and timely communication with Carriers directly and customer contacts when rescheduling pickups deliveries and while obtaining accurate tracking updates
Communicate with customer contacts proactively when a shipment will be delayed
Obtain pertinent and required information for pre-pickup preparation and communicate with customer contacts proactively
Prioritize exceptions by working with the Carrier team to provide timely updates to customers
Receive and review required border documentation needed to cross the US/Mexican border and ensure documents are accurately made
Be aware of the complemento carta porte (CCP) regulations and carry out the process needed to transit customer goods through Mexico

Qualifications

English Fluency Required (High B2-C1)
Bachelors degree in a relevant field of study preferred
2 of experience in a 3PL or supply chain environment preferred
1 years of cross-border experience required
Ability to thrive in a fast-paced high-pressure environment while multitasking
Strong collaboration and cross-functional communication skills both verbal and written
Proven demonstration of commitment and work ethic in a school or work setting
Polished communicator with exceptional interpersonal skills both verbal & written
Able to take verbal/written instruction and execute with confidence

The Perks of Working With Us

Take advantage of our benefits including monthly grocery vouchers vacation days savings fund medical insurance (including dental and vision plans) and more.
Leave the suit and tie at home; our dress code is casual.
Enjoy office wide engagement activities team events happy hours and more!
Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza youll find cafes and a wide variety of local restaurants.
Start your morning with free coffee!
Maximize your wellness with free counseling sessions through our Employee Assistance Program
Get paid to work with your friends through our Referral Program!

Your Arrive Experience

Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.

Required Experience:

Who We AreArrive Logistics is a leading transportation and technology company in North America with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. Were committed to providing employees with a meaningful wor...