Telco Network / PBX / IP Technician (Mitel) Remote Support

This position is slated to run between three and six months long with the potential for extension and permanent hire.

Technician performs remote maintenance repair and programming of multi-line TDM/IP based business voice and computing systems including key Hosted and traditional PBX systems and IP telephony systems. Performs all modifications moves adds changes and installation of telephone services for all business based customers some residential may be included. Technician will be able to work remotely and able to work in a professional environment conduct site surveys and maintain professional appearance and relationship with our existing business customers This work includes fiber and copper based systems.

Specifics:

Senior Mitel Telecommunications Engineer L3

Experienced engineer with a demonstrated history of excellence in the telecommunications industry for a minimum of 10 years. Dedicated professional with experience within the field of Telecommunications. Excellent organizational supervisory and management skills.

Manage and repair Mitel PBX phone systems and voicemails.

Manage SIP T-1 and PRI

Troubleshoot Outages on PBX PMS and VM Systems connected to Mitel

MITEL Certified Engineer:

MiCloud Business

Mitel MiVoice App Suite

Mitel Standard Linux

MiVoice Border Gateway

MiVoice Business Networking

Mitel HX250

MITEL SX200

MITEL SX2000

Engineer will support Hotels and Hospitality industry PBX and VM systems via remote access methods. Lead smart hands technicians with connectivity and troubleshooting onsite. Perform incident management for outages and repairs to PBX VM Mailboxes and PMS integrations (Housekeeping AA)

Essential Job Functions: Include but not limited to:

Remotely program repair and maintains all phones systems including but not limited to Mitel PBX systems including Hosted IP based; and associated equipment including voicemail PMS Integrations facsimile terminals paging and intercom systems.

Remotely repair and maintain all types of IP telephony systems including adds moves and changes of installed telephone services

Must work in conjunction with other departments for installs provisioning repair and perform other maintenance duties as necessary.

Must have the ability to proficiently use all test equipment related to this position for both fiber and copper based systems.

Determines through testing necessary repairs that may include repairing wiring station protectors ground connections running new wires and replacing jacks lids and pedestals as needed.

Knowledge Skills and Abilities:

Design and implement Voice infrastructure including PBX systems and SIP trunk configurations and VOIP

• Monitor system performance to ensure call quality uptime and compliance with SLAs
• Troubleshoot Voice issues such as jitter latency echo and dropped calls
• Integrate Voice systems with other collaboration tools (e.g. PMS)
• Configure and maintain IP phones softphones and voicemail systems
• Conduct capacity planning and bandwidth analysis for optimal voice traffic
• Document configurations change logs and recovery procedures
• Collaborate with vendors and support teams for escalation and updates

Knowledge of basic switching and routing equipment and protocols

Knowledge of Basic Ethernet Knowledge of IP addressing scheme subnetting and how to assign/deploy

Knowledge of DHCP and understanding of how it works

Knowledge of VOIP equipment and concepts

Knowledge of telecommunications equipment operations and maintenance and installation

Knowledge of key PBX and IP telephony systems

Skill in operating service equipment including various hand tools and testing equipment

Ability to communicate with co-workers and various business contacts in a professional and courteous manner

Ability to pay close attention to detail

Ability to improve or redesign procedures for specific installation/repair problems

Ability to work independently and make sound technical decisions using information at hand

Ability to effectively function as a team player