German-Speaking IT Support - Cape Town

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Are you fluent innative Germanandprofessional English Are you a recentgraduateor someone with12 years of IT Support experiencelooking to kick-start your global career

This is an exciting opportunity to join Morae a leading global provider of legal and compliance solutions as aGerman-speaking IT Support Consultant.

Youll be part of a global technical team delivering exceptional support to international clients using cutting-edge legal tech platforms like theiManage suite. Full training will be provided you bring the enthusiasm and language skills and well provide the tools to grow.

LOCATION: ObservatoryCape Town

TITLE: German-Speaking IT Support

LEVEL:Associate

JOB TYPE:Full Time (Hybrid)

About the Role:

You will be the first point of contact for our clients helping to resolve issues via calls emails and our support portal. Youll work closely with experienced professionals and gain hands-on exposure to a wide range of technical environments.

This role is ideal for someone who is eager to learn highly customer-focused and excited to build a career in IT support within a global fast-paced environment.

Preferred Requirements:

Fluent in German(native) andprofessional-level English
Bachelors degree in IT Computer Science or related field(or relevant technical coursework)
Some knowledge of:
Microsoft Windows Office or Document Management Systems
SQL (MSQL or TSQL) is a plus but not required
Excellent verbal and written communication skills
Ability to manage tasks and priorities effectively
Self-motivated with a strong desire to learn and grow
Willingness to work occasional weekends or shift rotations

Key Responsibilities:

Provide technical support for theiManage suite(Work Share Govern Insight Cloud)
Troubleshoot and resolve client issues escalating as needed
Ensure service levels (SLAs) are met
Build strong client relationships and ensure high satisfaction
Deliver end-user training on iManage products (training provided)
Contribute to continuous improvement by sharing feedback and ideas

Why Join Morae

At Morae we believe in empowering our people. We offer:

Global exposure in a dynamic industry
A supportive and inclusive work environment
Ongoing training and development opportunities
A chance to grow your career in legal tech

Please note that only shortlisted candidates will be contacted. If you do not hear from us within 5 days please accept that your application was unsuccessful.

Please note that Morae Global Corporation does not engage the services of recruitment agencies as we are supported by a highly skilled internal global talent team.

Are you fluent innative Germanandprofessional English Are you a recentgraduateor someone with12 years of IT Support experiencelooking to kick-start your global careerThis is an exciting opportunity to join Morae a leading global provider of legal and compliance solutions as aGerman-speaking IT Suppo...