Client Implementation & Onboarding Manager
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
ReigniteIQ is an AI-driven automotive data intelligence platform that identifies exactly when consumers are back in the market for a vehicle. By tracking and analyzing millions of consumer signals our Artificial Intelligence delivers high-intent buyers directly to dealerships. Dealers receive these leads at no upfront cost and only pay on a performance basis when a sale is made.
This role is a 50:50 blend of customer-facing and technical-facing responsibilities. Youll lead onboarding for new clients map data fields across systems and build documentation that ensures a smooth and scalable experience. Youll also work closely with internal teams to refine SOPs and improve onboarding workflows.
Key Responsibilities
Manage end-to-end client onboarding ensuring a seamless experience
Conduct data mapping between client systems and ReigniteIQs platform (field-to-field)
Build and maintain SOPs and process documentation for onboarding workflows
Collaborate with clients to understand their systems (Dealer Management System (DMS) CRM Dealer Platforms) and tailor setup accordingly
Attend onboarding calls and provide clear patient guidance to clients
Troubleshoot setup issues and coordinate with technical teams for resolution
Continuously improve onboarding processes based on client feedback and internal learnings
Role will oversee onboarding strategy and execution with future responsibility for building and managing a high-performing onboarding team.
Requirements
3 years in client onboarding implementation or customer success roles
Familiarity with DMS systems and CRM dealer platforms
Strong communication skills and a customer-first mindset
Experience building SOPs and documentation from scratch
Detail-oriented with a knack for field-level data mapping
Patience and empathy when working with clients of varying technical backgrounds
Comfortable working with remote teams and global clients
Bonus Points
Experience in SaaS or B2B data platforms
Background in technical support or implementation
Familiarity with automation tools or API integrations
Key Skills
- Business Development
- Project Timelines
- Business Process
- Customer Service
- Client Expectations
- Account Management
- Salesforce
- Client Relationships
- Project Management
- ERP
- Java
- Client Service
- Consultants
- Management System
- Procedures
