Lead Veterinary Customer Service Representative
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Job Location:
Crossville, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Lead Veterinary Customer Service Representative
Plateau Animal Hospital Crossville TN
Are you a dedicated Veterinary Receptionist or CSR looking to grow into a leadership role Plateau Animal Hospital is seeking a compassionate organized and experienced Lead Veterinary Customer Service Representative to guide our front desk team and ensure a seamless client experience.
Located in the heart of beautiful Crossville TN we are a busy high-quality small animal hospital that values teamwork empathy and excellent client communication.
What Youll Do
As the Lead CSR youll be the face of our practice and a key team leader. Your responsibilities will include:
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Welcoming clients and patients with warmth and professionalism
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Managing multi-line phone systems: scheduling appointments addressing client questions and providing support
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Acting as a point of contact for the CSR team: offering training daily support and leadership
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Overseeing front desk operations: opening/closing duties supply inventory and workspace organization
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Confirming appointments managing cancellations/reschedules and ensuring smooth patient flow
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Maintaining accurate client and patient records in our practice management software
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Handling payments invoices and end-of-day reconciliations
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Coordinating communication between clients and the medical team
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Following up on lab results prescription refills and treatment plans
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De-escalating concerns with empathy and professionalism
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Promoting a positive team-first culture through strong communication and leadership
What Were Looking For
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Minimum 1 year of veterinary front desk experience is required
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Previous leadership or team lead experience is strongly preferred
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Excellent communication multitasking and organizational skills
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A friendly proactive and professional demeanor
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Ability to thrive in a fast-paced client-focused environment
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Commitment to exceptional service and teamwork
Schedule
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Monday & Tuesday: 7:45am - 5:30pm
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Wednesday: 7:45am - 12:00pm
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Thursday & Friday: 7:45am - 5:30pm
Compensation & Benefits
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Starting at $16.50/hour based on experience especially in a leadership role
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Full-time position
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Supportive team-oriented work environment
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Opportunity to grow with a respected and compassionate veterinary practice
Apply Today!
If youre ready to take the next step in your veterinary career and lead a team that values both people and pets wed love to hear from you. We cant wait to meet you and neither can our furry friends!
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Associate Veterinarian - FPAHAbout Us:We are a privately owned small animal practice in Greeley, Colorado, providing personalized, comprehensive care that strengthens the bond between pets and their families. Our team fosters a supportive environment where professional growth and work ... View more
