UX Design Lead

SCOPE OF SERVICES :

The UX Design Lead will shape the digital experience . This role blends strategic UX leadership with hands-on design and prototyping ensuring a user-centered accessible and data-driven platform. As the hub evolves the UX Lead will drive continuous improvement new feature development

TASKS:

Collaborate with cross-functional teams including product managers UX researcher content strategist and developers to translate user needs into design solutions

Develop prototypes and high-fidelity designs for the childcare hub website

Conduct prototype testing for new features analyze findings and develop design recommendations accordingly

Collaborate with a content strategist to develop the overall content design strategy and enhance user experience

MANDATORY!!

At least 15 years of proven experience in user experience and interaction design with a strong portfolio showcasing successful consumer facing projects

Proficiency in Figma with demonstrated experience in independently creating end-to-end design solutions

Strong understanding of user-centered design processes including the ability to create wireframes prototypes and high-fidelity designs that enhance usability and accessibility

Ability to analyze and synthesize user research feedback and web analytics into design recommendations to improve the user experience

Testing new features to improve a digital product. Experience working with a content strategist to develop the overall content design strategy

Experience working with both front-end and back-end developers to ensure seamless integration of design and functionality across digital products

Strong communication skills with the ability to articulate design concepts and strategies clearly to partners and cross-functional teams

Ability to support stakeholder relationships in design process

DESIRABLE!!

The successful candidate is expected but not required to possess the following:

Bachelors degree in relevant field (e.g. Design or UX Design Human-Computer Interaction Computer Science).

Experience working in cross-disciplinary teams collaborating with product managers engineers and content strategists to deliver user-centered products and services

Experience working in public sector or alongside government partners

Strong ability to drive design projects from concept to implementation with a comprehensive knowledge of design and design research methodologies

Experience conducting usability testing or assisting in its implementation with strong analytical skills to interpret user data and translate research insights into actionable design recommendations

Familiarity working within limited design systems adapting and extending existing components to meet user needs while considering technical feasibility

Understanding of accessibility standards and best practices in design to ensure inclusivity for all users

Exemplifies diversity equity and inclusion work in design practice and past projects with ability to work with a wide range of stakeholders across the city

SPECIAL REQUIREMENTS:

The experience portfolio demonstrating successful UX design projects is the top gatekeeper requirement for this role.