Bank Support Analyst (Amarillo, TX | Hybrid)
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Job Location:
Amarillo, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
Summary
Are you a problem-solver who thrives in a fast-paced independent work environment Join ourMeridian Customer Support Teamand play a vital role in supporting mission-critical banking operations. As a Bank Support Analyst youll be the go-to contact for financial institutions using CSIs Meridian core banking software. Your role is to provide technical and functional support resolve issues efficiently and ensure a great customer experience.
Hybrid Schedule-Amarillo TX
In-office:Tuesday & Wednesday
Remote:Monday Thursday & Friday
MondayFriday 8:00am5:00pm CST
Key Responsibilities
- Respond to support cases via phone email or ticketing system
- Troubleshoot and resolve technical issues
- Document all communications and resolutions
- Collaborate with internal teams for complex issues
- Stay updated on product changes and attend training
- Support year-end processing and occasional after-hours needs
- Suggest improvements to processes and customer service
Qualifications
- Strong understanding of banking operations and terminology
- Excellent communication and customer service skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficient with Windows Microsoft Office and general PC use
Education & Experience
- High school diploma or GED required
- College degree preferred (Business Finance IT)
- 3 years in banking customer support or call center
(or equivalent internal CSI Meridian experience)
Additional Information
- This role may requireafter-hours supportandextended hours during peak periods such as end-of-year processing or major system updates.
- CSI offers opportunities forongoing professional developmentand career advancement.
As a forward-thinking software provider Computer Services Inc. (CSI) helps community and regional banks solve their customers needs through open and flexible addition to its award-winning core banking platform these include the latest in lending digital banking payments financial crime prevention and cybersecurity. Building on its nearly 60-year track record of personalized service CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI visit
CSI provides rewarding and challenging career opportunities for our employees. When determining your pay we consider various factors such as your skills qualifications experience and location. Along with a competitive salary this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits visit: Benefits Summary
CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age physical and mental disability marital status veteran status or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process please email us at and we will work with you to meet your accessibility needs.
For applicants residing in California please read Privacy Notice for California Residents CSI ()
Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
Required Experience:
IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
Council of Scientific & Industrial Research (CSIR), India was constituted in 1942 as an autonomous body under the provision of the Registration of Societies Act XXI of 1860. After independence, the need for bettering the living standards of the common man by promoting industry and for ... View more
