CRM Analyst

Los Angeles, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

ABOUT ELEVATE:

Elevate is a full-service consulting firm that inspires high-performing organizations to find their limits and push past them. With expertise in brand consulting sales strategy data-driven insights and talent optimization Elevate gives its clients a competitive edge in the fight for peoples precious time and attention. Established in 2018 Elevate set out to help sports teams and leagues spark innovation and drive the years since the world of sports has transformed today standing at the convergence of media entertainment and consumer brands with Elevate supporting some of the worlds most ambitious businesses across these sectors. Elevates proprietary technology data sources and software products combined with our thoughtful insights and people-centric approach give clients a 360-degree view of their customers underpinning intelligent decision-making on marketing spend growth strategy and more.

Our team of 400 employees spans the globe with in 20 locations worldwide. We value recruiting diverse individuals to our team to bring new perspectives to our company and look forward to learning more about you in the recruitment process. To learn more and see what weve been up to follow Elevate on X LinkedIn and Instagram.

Overview

Elevate is seeking a CRM Analyst to lead our operations for ticketed sports at UCLA. These sports include

football mens and womens basketball gymnastics and other Olympic sports..

The role will play an integral role in the Elevate organization by analyzing implementing interpreting

presenting and communicating data to enhance processes decision-making and outcomes for the Elevate

UCLA team.

This individual will serve as our Salesforce administrator for Elevate - UCLA to effectively manage

sales enablement and lead development serving the ticketing team. This role is vital to sales executives as

they understand and use Salesforce to close new business and equally vital to our service and retention

efforts helping us deepen customer profiles and identify impactful ways to engage

our audience.

The CRM Analyst will receive direct exposure to and support from the Elevate BI team. The ideal candidate is

an analytical team player and great communicator who is versed in CRM management lead development

dashboard creation data modeling and ticket sales.

Responsibilities

Provide day-to-day direction and training for users of Elevate UCLAs Salesforce instance.
Use standard and custom Salesforce objects to collect maintain and query data that leads to actionable insights for sales leaders.
Assist sales and service teams with pipeline management: sales to make data driven decisions from current and future sales opportunities and service to deliver efficient and effective support.
Execute lead scoring program to prioritize leads based on multiple criteria.
Manage select and distribute leads from a variety of lead sources for B2C campaigns.
Collaborate with Elevate BI team and Elevate - UCLA sales leaders to enhance user processes and data integrity
Transform reporting metrics into actionable insights and establish benchmarking and revenue reporting for leadership.
Develop and manage the demand generation pipeline with a specific emphasis on marketing qualified leads (MQLs) across multiple platforms (Ticketmaster Salesforce Outreach SSB etc.)
Any other duties assigned by Management

Qualifications

The qualifications listed below represent the credentials necessary to perform the essential functions of this

position. To be successful in this position the ideal candidate will be able to perform each essential duty or possess the skills necessary to learn and implement them. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

Education and/or Experience
- Two (2) years of work experience in a CRM role is preferred
- Relevant Salesforce certifications a plus
- Sports industry experience a plus
- Relevant understanding of NCAA and Big Ten Conference bylaws is a plus
- Familiarity with Microsoft Products email marketing platforms and solicitation platforms is preferred.
Knowledge/Skills/Abilities
- Familiarity with Salesforce or other CRM systems (HubSpot Dynamics etc.) including workflows and customizations.
- Familiarity with basic database concepts and the relationships between accounts contacts opportunities and products.
- Proficient in Microsoft and Google suites
- Experience using a data visualization tool such as Tableau or PowerBI to tell stories with the data
- Self-starter with a positive no-quit attitude.
- People-oriented. Ability to collaborate and influence diverse teams. Strong communication skills that can tell the story of the data.
- Ability to manage multiple projects and deadlines in a fast-paced environment
- Creative analytical thinker with strong attention to detail
- Understands the importance of preserving confidentiality
Working Conditions
- Working Environment
  - The incumbent primarily works in an office environment however is expected to attend additional athletic event(s) and/or department events as scheduled throughout the year.
- Physical Demands
  - This position requires the ability to lift up to 20 pounds
- Travel Requirements
  - This position requires regularly scheduled travel for project visits likely on a monthly basis.
POSITION AND BENEFIT DETAILS:
- Anticipated Salary $72000 commission/ bonus structure
- Full Time Non- Exempt
- Medical Dental Vision Life Short-Term & Long-Term Disability Insurance FSA HSA and more
- 401k Employer Match after meeting eligibility requirements
- 14 Paid Holidays
- Unlimited PTO

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range and the range may be modified in the future. This range is only applicable for jobs to be performed in Los Angeles CA. An employees pay position within the salary range will be based on several factors including but limited to relevant education qualifications certifications experience skills seniority geographic location performance shift travel requirements sales or revenue-based metrics any collective bargaining agreements and business or organizational needs.

This position is open to all qualified candidates. If you need assistance or an accommodation due to a disability in connection with the application process you may contact us at emailprotected

We are proud to be an equal opportunity/veterans/disabled/ LGBT employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications merit and business need without regard to race color religion gender sexual orientation national origin disability status protected veteran status genetic information or any other characteristic protected by applicable law.

Required Experience:

ABOUT ELEVATE:Elevate is a full-service consulting firm that inspires high-performing organizations to find their limits and push past them. With expertise in brand consulting sales strategy data-driven insights and talent optimization Elevate gives its clients a competitive edge in the fight for pe...