General Manager, Bvlgari Ginza Bar & Dolci

Job Title: General Manager Bvlgari Ginza Bar & Dolci

Company: Bvlgari Japan G.K.

Location: Ginza Tower Tokyo Japan (with responsibilities extending to Osaka)

Job summary:

The General Manager is responsible for the overall leadership and strategic direction of Bvlgaris Ginza Bar & Dolci operations in Tokyo and Osaka. This encompasses the Bvlgari Tokyo Ginza Bar & Dolci Il Caff - Osaka and Il role ensures the seamless operation financial success and brand alignment of all three business units. The General Manager provides strategic direction leveraging their experience in luxury hospitality and business acumen to deliver unparalleled guest experiences and navigate a complex stakeholder environment. The position is based in the Ginza Tower a landmark destination since 2007.

Business Unit Overviews:

• Bvlgari Tokyo Ginza Bar & Dolci: Situated on the 9th and 10th floors of the Ginza Tower the Bvlgari Tokyo Ginza Bar & Dolci unveiled in 2025 represents the reimagined dining experience of Bvlgari. Created under the guidance of three-Michelin-starred Chef Niko Romito the restaurants offers a contemporary Italian sensibility with Eastern attention to detail. The Bvlgari Afternoon Tea is a signature offering. The Ginza Bar & Dolci also include the intimate Lounge on the 8th floor and rooftop La Terrazza on the 11th floor offering diverse settings for guests to enjoy the Bvlgari lifestyle.
• Il Caff - Osaka: Located within the Umeda Hankyu department store in Osaka Il Caff is Bvlgaris only caf expressing a timeless style with contemporary design. Adjacent to the Bvlgari jewelry and watch shop Il Caff provides a refined ambiance for enjoying unparalleled moments in a luxurious yet informal environment offering Bvlgaris bespoke service and an exclusive lifestyle experience.
• Il Cioccolato: Il Cioccolato offers handmade chocolates crafted with the same attention to detail that goes into all Bvlgari masterpieces. These chocolate gems incorporate seasonal often locally sourced ingredients to create nuanced complex flavors. Many are exclusive to Japan and are impeccably packaged making them sophisticated gifts for holidays hosts or any occasion. Il Cioccolato emphasizes the artistry and exclusivity associated with the Bvlgari brand.

A significant portion of Il Cioccolatos revenue approximately 65% is generated during Valentines Day. To capitalize on this peak demand around 20 pop-up stores are opened throughout Japan. A key duty of the General Manager is to ensure production targets are met in alignment with sales forecasts and to oversee logistics and e-commerce operations to maximize revenue particularly in preparation for Valentines Day.

Key Responsibilities:

• Strategic Leadership:
  • Develop and implement strategic plans to achieve business goals increase profitability and enhance brand presence.
  • Identify market trends and opportunities to drive innovation and maintain a competitive edge.
  • Ensure all business operations align with Bvlgaris brand standards and corporate objectives.
• Operational Management:
  • Oversee the day-to-day operations of all three business units ensuring efficiency quality and exceptional guest service.
  • Implement and maintain operational policies and procedures to optimize performance and compliance.
  • Manage inventory procurement and supply chain processes to ensure product availability and cost-effectiveness.
• Financial Performance:
  • Develop and manage annual budgets financial forecasts and performance reports.
  • Monitor financial performance identify areas for improvement and implement corrective actions.
  • Maximize revenue generation and profitability through effective pricing strategies cost control measures and sales initiatives.
• Team Leadership and Development:
  • Recruit train and manage a high-performing team across all business units.
  • Foster a positive and collaborative work environment that promotes employee engagement and development.
  • Provide ongoing coaching mentoring and performance feedback to ensure team members meet and exceed expectations.

• Guest Experience:
  • Set and maintain the highest standards for guest service and satisfaction.
  • Monitor guest feedback and implement strategies to continuously improve the guest experience.
  • Address guest complaints and resolve issues promptly and effectively.
• Marketing and Promotion:
  • Collaborate with the marketing team to develop and execute marketing campaigns to promote the Bvlgari Ginza Bar & Dolci Il Caffe and Il Cioccolato.
  • Manage public relations and media relations to enhance brand awareness and reputation.
  • Oversee the creation of promotional materials and events to attract new customers and retain existing ones.
• Compliance and Risk Management:
  • Ensure compliance with all applicable laws regulations and company policies.
  • Implement and maintain risk management strategies to protect the companys assets and reputation.
  • Oversee health safety and sanitation standards to ensure a safe and healthy environment for guests and employees.
• Stakeholder Management and Coordination:
  • Effectively manage relationships with key stakeholders including Bvlgari Headquarters Bvlgari Japan and Marriott (if applicable depending on the operational structure).
  • Coordinate activities and initiatives across different departments and stakeholders to ensure alignment and synergy.
  • Provide regular updates and reports to stakeholders on business performance and key initiatives.
• Adaptability and Flexibility:
  • Demonstrate flexibility and adaptability in responding to changing business needs and priorities.
  • Navigate complex situations and resolve conflicts effectively.
  • Be willing to work flexible hours including evenings weekends and holidays as required.

Qualifications:

• Bachelors degree in Hospitality Management Business Administration or a related field; Masters degree preferred.
• Minimum of 10 years of experience in luxury hospitality management with at least 5 years in a senior leadership role.
• Proven track record of successfully managing and growing a multi-unit business.
• Strong financial acumen and experience managing budgets P&L statements and financial forecasts.
• Excellent leadership communication and interpersonal skills.
• Exceptional customer service and problem-solving skills.
• Deep understanding of the luxury market and the Bvlgari brand.
• Fluency in English is required; additional language skills are a plus.
• Experience working with Michelin-starred chefs or high-end culinary operations is highly desirable.
• Demonstrated ability to manage multiple stakeholders and competing priorities effectively.

Skills:

• Strategic Planning
• Financial Management
• Operational Excellence
• Team Leadership
• Customer Service
• Marketing and Promotion
• Risk Management
• Communication and Interpersonal Skills
• Problem Solving
• Brand Management
• Stakeholder Management
• Adaptability and Flexibility

Reporting Structure:

The General Manager will maintain a direct reporting line to the Marriott Area General Manager while working in close collaboration with the Global F&B Director of Operations and Senior Director of Operations of Bvlgari HQ. This collaboration is crucial to ensure strict brand alignment and to maintain the property up to Bvlgaris latest standards for product offerings design and communication strategies.