Technical Associate â IT support (Helpdesk) Engineer

Ready to build the future with AI

At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us atand onLinkedInXYouTube andFacebook.

We are inviting applications for the role of Technical Associate IT support (Helpdesk) Engineer

We are seeking a proactive IT Support Engineer (L1 / L1.5) to provide remote technical support for desktops laptops and basic IT Infrastructure. The role involves troubleshooting hardware/software maintenance and ensuring timely resolution of IT issues. The ideal candidate should be customer-oriented possess strong problem-solving skills and contribute to continuous service improvement and knowledge management.

Responsibilities

Provide remote IT support for desktops laptops and mobile devices.

Deliver technical guidance to users and management.

Perform hardware/software troubleshooting installation and maintenance.

Participate in operations-led IT projects.

Develop document and enforce desktop/server procedures.

Stay updated with PC-LAN technologies.

Execute and monitor backup procedures.

Identify and recommend service/process improvements.

Log and track incidents requests and tasks using Service Desk tools.

Contribute to achieving departmental KPIs.

Perform basic troubleshooting of Organizations applications.

Proving help in On-boarding new users and configure access.

Qualifications we seek in you!

Minimum qualifications

Minimum qualifications: B-Tech/BCA/BSc-IT or any equivalent graduation degree.

Preferred qualifications/skill

Proficiency in PC hardware peripherals and network components

Strong knowledge of Microsoft desktop/server operating systems

Experience in troubleshooting and resolving Level 1 IT issues

Ability to use and create technical documentation

Strong communication and teamwork skills

Analytical thinker with sound judgment

Prior experience in IT Service Desk / Remote IT Support

Familiarity with ITIL processes and Service Desk tools (e.g. ServiceNow Remedy JIRA)

Understanding of backup and recovery procedures

Focus on resolving issues at L1/L1.5 level to reduce L2/L3 workload

Why join Genpact

• Lead AI-first transformation Build and scale AI solutions that redefine industries

• Make an impact Drive change for global enterprises and solve business challenges that matter

• Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills

• Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace

• Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build

• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.