Help Desk Specialist
Share
Job Location:
Orlando, FL - USA
Monthly Salary:
$ 39000 - 70500
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Simulator Common Architecture Requirements and Standards (SCARS) Program currently has an opening for a Help Desk Specialist to work in our Orlando FL office. This is an exciting opportunity to use your experience to support a sustainment initiative to incrementally establish a common open-systems architecture for Air Forcesimulators improvingcyber resilience andresponsiveness and minimizing life cycle costs. All support is provided via phone and the help desk specialist will troubleshoot access issues such as password resets and other tier-based Help Desk Specialist will be responsible for:
- Logging all calls in the ticketing system and escalating issues to the next level when needed.
- Work to achieve day-to-day objectives consisting of tasks that are typically routine with some deviation from standard practice.
- Work under moderate supervision for routine tasks.
- Resolve routine problems and issues with clearly prescribed solutions.
- Check and make minor adjustments to work methods to solve problems.
- Communicate with colleagues within own project/ work area to obtain or provide information requiring some explanation or interpretation.
- Has substantial understanding of job requirements and overall function.
This position is a hands-on position working as part of a team and on site at our facility in Orlando FL.
Primary Responsibilities:
- Receive manage and respond to Help Desk calls supporting the current contract
- ProvideHelp/Service Desk support to end users on a variety of issues.
- Identify research and resolve problems.
- Ability to diagnose data communications problems.
- Respond to telephone calls email and personnel requests.
- Document track and monitor problems to ensure a timely resolution.
- Schedule testing events with customers.
- Enter Help Desk tickets accurately and grammatically correct in Help Desk tools.
- Ability to research and/or contact sources for information to respond to customer needs.
- Ability to learn customer support essentials to provide Tier 1 level support to customers.
- Ability to provide timely Tier 1 customer support.
- Demonstrate consistent active listening skills
- Escalate more complex issues
- Generate reports from the Help Desk tools
- Must be able to interact professionally and with courtesy with personnel that contact the Help Desk for support.
- Willingness to work outside of normal business hours to support events.
Basic Qualifications:
- Must have completed a 2-year degree in Information Technology Computer Science or technical related field or have 2 years of relevant work experience
- US Citizen and must have the ability to obtain and maintain at least a Secret security clearance
- At least 1 year of relevant helpdesk experience
- Must currently possess an active Secret clearance (or ability to obtain)
- CompTIA Security required
- Must have a desire to learn and work within a team environment and have at least one year of experience in an organization supporting a US Government/ program
- Experience and knowledge of PC MS Office/M365 applications & ability to work firsthand with customers.
- Experience in handling sensitive data for commercial and/or Government customers
Preferred Qualifications:
- Hands-on Experience with PC Applications- M365
- Experience as a customer service/help desk agent
- Experience in call-taking
- Experience in working with US government customers
At Leidos we dont want someone who fits the moldwe want someone who melts it down and builds something better. This is a role for the restless the over-caffeinated the ones who ask whats next before the dust settles on whats now.
If youre already scheming step 20 while everyone else is still debating step 2 good. Youll fit right in.
Original Posting:
September 11 2025For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $39000.00 - $70500.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
Unclear Seniority
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions fo ... View more
