Field Support Engineer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Overview
We are seeking a Field Support Engineer to join our team in Phoenix. This role requires a minimum of 3 years of work experience in IT support. The position is for independent contractors. The ideal candidate will have a focused skill set in troubleshooting technical support and proficiency in Windows operating systems.
Qualifications and Skills
- Minimum of 3 years of proven experience in field support with a strong focus on IT services.
- Proficiency in troubleshooting technical issues across various IT infrastructure components.
- Hands-on experience in providing technical support for desktops networks and data center technologies.
- Strong knowledge of Windows operating systems and proficiency in navigating and resolving issues within them.
- Ability to work independently and manage freelance or contract assignments efficiently.
- Excellent communication skills to interact effectively with clients and team members across various regions.
- Must have skills include the ability to adapt quickly to new technologies and environments ensuring seamless client service.
- Flexibility in working across different time zones understanding the global nature of the business operations.
Roles and Responsibilities
- Provide on-site technical support maintaining high levels of customer satisfaction across assigned locations.
- Diagnose and resolve hardware software and network issues ensuring minimal downtime for client operations.
- Collaborate with the IT team to implement solutions and improve IT service quality across the enterprise.
- Manage and document technical processes ensuring accurate records of service requests and resolutions.
- Conduct regular system health checks and proactive maintenance to prevent potential IT disruptions.
- Liaise with various teams within EIL Global to ensure effective project delivery and service enhancement.
- Stay updated with the latest advancements in IT support technologies and methodologies to recommend improvements.
- Ensure compliance with the companys IT policies and procedures while delivering solutions tailored to client needs.
Required Experience:
Manager
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. EIL ... View more
