Partner Services Team Lead (Customer Service)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Partner Services Team Lead
Job Summary
The Partner Services Team Lead will oversee the daily operations of the customer service team ensuring high-quality service delivery and adherence to organizational standards. This role focuses on improving customer satisfaction strengthening retention and supporting team performance through coaching training and performance monitoring.
Responsibilities
- Manage a team of customer service and licensed representatives including coaching mentoring and conducting 1:1 meetings.
- Oversee attendance management by approving and recording paid time off tracking absences and tardiness and coordinating schedule adjustments.
- Handle escalated and complex customer issues including direct interaction with policyholders as needed.
- Assist in managing BBB DOI and social media complaints providing timely updates and resolution communication.
- Partner with the Performance Coach to monitor representative productivity and performance metrics.
- Collaborate with trainers to ensure the team remains current on all processes and procedures.
- Motivate team members through daily objectives and recognition systems that encourage productivity.
- Perform additional duties as assigned.
Qualifications/Requirements
- Associate degree required; Bachelors degree preferred. (Or 4 years of relevant work experience may be considered in lieu of a degree.)
- Willingness to obtain a Property & Casualty insurance license.
- Prior insurance industry experience (e.g. Claims Account Executive or related role) strongly preferred.
- Minimum of 1 year of management or supervisory experience preferred.
- Strong leadership and organizational skills.
- Effective communication decision-making time management and critical thinking abilities.
- Ability to manage multiple priorities in a fast-paced environment.
Disclaimer: Please note that this job description may not cover all duties responsibilities or aspects of the role and it is subject to modification at the employers discretion.
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Key Skills
- Law Enforcement
- ABB
- Marine Biology
- Filing
- Automobile
- AV
About Company
The Jonus Group #1 Career Coaching Employment Agency - Best Mock Interviews, Linkedin Profile Optimization, Social Media Job Seekers, Outplacement Services, Career Goal Coach.
