Customer Support Engineer Technology Company
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Customer Support Engineer – Technology Company
Overview
A technology company is seeking a Customer Support Engineer to provide first-line technical support troubleshoot system issues and ensure smooth service delivery. The role requires strong technical knowledge problem-solving ability and effective communication skills.
Key Responsibilities
- Monitor system performance and provide first-level support for hardware software networks and applications.
- Respond to service requests diagnose issues and escalate when necessary.
- Maintain customer satisfaction through timely resolution and clear communication.
- Record and track incidents using the company’s ticketing system.
- Assist with user support training and documentation.
- Perform routine maintenance updates and support deployment of new systems.
- Follow security policies implement safeguards and support compliance standards.
Qualifications
- Bachelor’s/Master’s in Computer Science IT or related field.
- 3–4 years of experience in IT support or data center operations.
- Strong knowledge of server hardware virtualization storage and networking.
- Skilled in troubleshooting IT management tools and monitoring solutions.
- Good understanding of security principles and compliance requirements.
- Strong communication and analytical skills.
Why Apply
- Cutting-edge exposure – Work with advanced technologies virtualization and IT infrastructure.
- Skill growth – Gain hands-on experience in troubleshooting system monitoring and security compliance.
- Career development – Join an international technology company with opportunities to collaborate across teams and expand your technical expertise.
Key Skills
- Abinitio
- Google Analytics
- Corporate Communications
- Infection Control
- Lab Technology
- Condition Monitoring
